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Weber Customer Service Outstanding

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danbono

Master of the Pit
OTBS Member
Feb 19, 2012
1,702
115
Hi I just had to post this..Purchased a new WSM 22" smoker when I put it together I noticed small openings when the bottom vents were closed.
I sent 2 e mails to Weber customer service regarding the small openings.
Today I received an E mail from Weber informing me a new bowl was on the way.
clap2.gif
 Made my day, I didn't want to mess around with trying to get the vents to close all the way

Now that is what I call GREAT customer service.. Hats off to Weber.

Dan

PS I never asked about a new bowl. Just that I was concerned about regulating temps n shutting down.
 

lancep

Master of the Pit
Apr 6, 2016
1,421
359
Wow, that is a great response! Always like it when companies stand behind their product
 

SmokinAl

SMF Hall of Fame Pitmaster
Staff member
Moderator
OTBS Member
★ Lifetime Premier ★
Jun 22, 2009
51,396
12,238
Great to hear that their CS is as good as their products are!

Al
 

danbono

Master of the Pit
OTBS Member
Thread starter
Feb 19, 2012
1,702
115
Can't beat  Weber for customer service  for sure..They were really great regarding my complaint.

Dan
 

Rings Я Us

Smoking Guru
Jul 3, 2017
6,326
909
Did you buy a Weber so you have something to use for smaller cooks? I see you also have the Shirley.

Signed,
jealous guy.
 
Last edited:

danbono

Master of the Pit
OTBS Member
Thread starter
Feb 19, 2012
1,702
115
Did you buy a Weber so you have something to use for smaller cooks? I see you also have the Shirley.

Signed,
jealous guy.
Hi The Weber is mostly for over night cooks. The Shirley is when I want to spend the day home feeding it logs. Shirley is for NFL Sundays.
icon_biggrin.gif


Dan
 
Last edited:

mojavejoe

Newbie
Aug 14, 2014
28
16
Had an issue with the igniter on my brand new Weber natural gas grill after assembling it. Emailed Weber on a Sunday and within the hour had a response and a New igniter on the way the next day.

Had a question about my wsm and got a comprehensive reply with a few hours.

One of the best companies to deal with if necessary.
 
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