Weber Customer Service Outstanding

[danbono]

Hi I just had to post this..Purchased a new WSM 22" smoker when I put it together I noticed small openings when the bottom vents were closed.
I sent 2 e mails to Weber customer service regarding the small openings.
Today I received an E mail from Weber informing me a new bowl was on the way.

 Made my day, I didn't want to mess around with trying to get the vents to close all the way

Now that is what I call GREAT customer service.. Hats off to Weber.

Dan

PS I never asked about a new bowl. Just that I was concerned about regulating temps n shutting down.

 

[lancep]

Wow, that is a great response! Always like it when companies stand behind their product

 

[SmokinAl]

Great to hear that their CS is as good as their products are!

Al

 

[danbono]

Can't beat  Weber for customer service  for sure..They were really great regarding my complaint.

Dan

 

[Rings Я Us]

[emoji]128077[/emoji]

 

[Rings Я Us]

Did you buy a Weber so you have something to use for smaller cooks? I see you also have the Shirley.

Signed,
jealous guy.

 

[danbono]

Did you buy a Weber so you have something to use for smaller cooks? I see you also have the Shirley.

Signed,
jealous guy.

Hi The Weber is mostly for over night cooks. The Shirley is when I want to spend the day home feeding it logs. Shirley is for NFL Sundays.

Dan

 

[Rings Я Us]

[emoji]128077[/emoji]

 

[mojavejoe]

Had an issue with the igniter on my brand new Weber natural gas grill after assembling it. Emailed Weber on a Sunday and within the hour had a response and a New igniter on the way the next day.

Had a question about my wsm and got a comprehensive reply with a few hours.

One of the best companies to deal with if necessary.