Dumped the ECB 2 door before the wife dumps smokin

Discussion in 'WSM Owners (Weber Smokey Mountain)' started by bkbuilds, Mar 24, 2014.

  1. bkbuilds

    bkbuilds Fire Starter

    I've had two terrible smokes trying to use my ECB 2 door. The wife says she'll give it one more try. So I ordered a wsm 18.5. I hope this will solve my temp issues.
  2. bandcollector

    bandcollector Master of the Pit OTBS Member ★ Lifetime Premier ★

    You will pleasantly pleased with the Weber Smokey Mountain...Terrific smoker...You made a wise decision purchasing one!

    Good luck,  John
  3. bkbuilds

    bkbuilds Fire Starter

    Ok... the wife is finally coming down from the sticker shock and letting me out of the dog house. Now I just need to cook a successful meal in it to get her on board. I told her I wanted to do some wings and a pizza and she said to let her know what nights I'm doing that so she can line something up for herself. =(
  4. bkbuilds

    bkbuilds Fire Starter

    Well I went home last night to find that the box of the WSM had a hole in it and was crushed on one side. I opened it up and unboxed it piece by piece... I was shocked not to find damage on the center section. I thought I was in the clear when I got down to the bottom and all that was left was the lid. I found 3 small but noticeable dents in the lid.

    I called up Amazon, they wouldn't ship me another and let me just swap the lids, I would have to send the damaged unit back, then they would send me a new one. But instead the guy offered me an alternative which was $25 refund, I told him I would rather have a undented product since I bought it brand new.... So he started to process the return when I thought about it and I need to get this thing seasoned before my family comes to town next weekend so I can cook a boston butt on it. So I asked the guy if he could do a $50 refund instead. He said no, until I asked for his supervisor... then he says "Well, I can make a one time exception for you". So in the end my WSM cost $249

    I did get the '14 model with the temp prob grommet. That was the hardest part of assembly was getting that stupid rubber grommet in place!
  5. shoebe

    shoebe Meat Mopper SMF Premier Member

    I had the same problem with the grommet, but I got it in and it works great...enjoy
  6. If you had called Weber instead of Amazon they probably would have sent you a  new lid. My WSM (many years ago) arrived with about a one-inch chip in the porcelain of the bottom piece. They sent me a new bottom, free, and didn't even ask me to return the original.  About 5 years ago I bought a  22" kettle grill from a discount place (unclaimed freight or something like that) and I called Weber to ask about the best way to paint the lid where there were some chips out of the porcelain. I just wanted to find a high temperature paint that was a  good match for the green color. The customer service rep didn't think that was a good fix. "Let me send you a new lid," and that's  just what they did. Weber's customer service is unbelievable.
  7. bkbuilds

    bkbuilds Fire Starter

    Thanks, maybe I'll try calling their support line anyways and see what they have to say... can't hurt right?
  8. I ordered 2 22.5's for work and both arrived damaged. I called customer service, they were easy to deal with and promptly sent out replacement parts. You'll love your WSM.
  9. bkbuilds

    bkbuilds Fire Starter

    Nice!, I have to get the 2 letter code off the top damper at lunch time and snap a picture of the damage and they'll drop me a new lid in the mail. BOOM! =)

    Thank you for the heads up on how great their support is. The person was very friendly and no hassle, probably could have had one call resolution if I had been at my house when I made the call.
  10. bkbuilds

    bkbuilds Fire Starter

    New lid is on the way!
  11. We  told you so. [​IMG]

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