Maverick Industry (ET-73) Customer Service

Discussion in 'Meat Thermometers' started by nwdave, Jul 27, 2010.

  1. nwdave

    nwdave Master of the Pit SMF Premier Member

    I know it's been said before but just as a reminder for our newer members.......

    Over the last month, several of us bought new ET-73's.  I personally bought 2 more, one for personal use and one for a gift.  Experienced receiver problems with one.  Confirmed it was a receiver problem by using my older ET-73.  After e-chatting with DeanNC, I emailed Maverick Industries with a link provided on their home website.  The email included a description of the problem.  At Dean's suggestion I also included my snail mail address.  This email went out last Friday (probably after close of business) and yesterday I got a return email from Maverick (Elizabeth) saying a new receiver was being put into the mail.  No b.s., just taking care of business.

    Folks, I gotta say I'm very impressed with their customer service.  How often do you have to jump through hoops, long delayed emails (if a response at all) to get some sort of satisfaction.  I believe in giving credit where credit is due and these people deserve my praise.

    Besides providing a fine product, take their great customer service into consideration when buying a new meat temperature device.
  2. roklimo

    roklimo Smoke Blower

    That's some great service.  I need to get me one of these.
  3. dutch

    dutch Smoking Guru Staff Member Administrator Group Lead OTBS Member SMF Premier Member

    I've had excellent service from them as well. Several years ago   I dropped my chamber temp probe into my GOSM and by the time I got the propane shut down and the door opened, that probe was toast. I contacted Maverick and explained what happened and ordered a new probe. With in a weeks time I not only received the new chamber probe but they also sent a new food probe at no cost and the really nice thing about it was both probes had the longer leads.
  4. deannc

    deannc Master of the Pit

    In these days of internet store fronts and sales etc, this company, Maverick Industries, definitely stands above many when it comes to customer service!  Agreed, they may be difficult to contact on the telephone at times, but I've found if you keep trying you'll catch one of the two office staffers, but the quickest way I found was as Dave done, send them an email with all contact information and snail mail address and they'll take care of you in quick order.

    I forwarded them an online receipt I had from one of my ET-73 purchases from an online vendor and they replaced a bad probe I had immediately, no questions ask!

    This company impressed me too and is definitely a rarity in internet service!
  5. ak1

    ak1 Master of the Pit OTBS Member

    Great to know there are still companies who stand behind their products.
  6. bearcarver

    bearcarver Smoking Guru OTBS Member

    I too had great dealings with Maverick:

    When I got mine, I tested the probes for 212˚. Then I was testing a hot plate in a cold/warm smoker. After the testing was done, I turned them off, and the little tiny on/off switch on the receiver broke off. I called them, and told them what happened. I thought, "Great, now I gotta go through the hassle of packing the whole thing up, shipping it back to them so they can see the problem, then waiting for a whole new set". Not so----They sent me a brand new receiver the next day----Didn't even have to return the broken one!

    One hell of an outfit!


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