chip tray delivery time

Discussion in 'Electric Smokers' started by ldrus, Jan 11, 2012.

  1. ldrus

    ldrus Smoking Fanatic OTBS Member

    got  my mes for christmas emailed mes about how to get the upgraded tray  they replied with  give us your mailing address and we will send one so i replied with  with my addy........still waiting to hear something  either by snail mail or  email how long does it take to get  it? ....just wonder if i should recontact them
  2. sprky

    sprky Master of the Pit OTBS Member

    I can't say how long it takes, as I have never contacted them. I would say if you have herd nothing by mid month I'd be doing some checking. They may have been shut down over the holidays. 

    For what it's worth I contacted MF on the 4th and my grates arrived today
    Last edited: Jan 12, 2012
  3. thenewton

    thenewton Newbie

    I contacted (phone, only on hold about 3 minutes) Masterbuilt yesterday.  Just bought a MES 40 and it had the smaller tray along with a bulge in the front door near the bottom where that drip guard is screwed on.   They said the items where on backorder until the 29th. 
  4. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    They must have gone thru a bunch of them real quick, because a lot of guys got theirs a couple of weeks ago after a long back order wait.

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