Corporate Response

[PapaRed]

I recently purchased a used CookShack MSO25 electric smoker, planning to use for smoking sausage. Ordered a set of Jerky Rods, promptly received a shipping notice, but it seems the package stalled at some point.
This morning I received the usual "how do you rate the product" e-mail, and answered that I had not received it.
Here's the response from the company CEO:
"I tracked it and it shows that it arrived in the Phoenix service center on Saturday. However it doesn’t show that it has moved since then. I am going to reship the order today.
I apologize for the inconvenience, and will send the new tracking number when it ships today."

Thanks,
Stuart Powell
President/CEO
Cookshack, Inc.

(580) 765-3669

Refreshing, in light of many corporate attitudes. Makes a fellow happy to do business with them.

 

[JLeonard]

Man that is a breath of fresh air for customer service. So what happens when you get both sets?

Jim

 

[PapaRed]

IF.....big IF, I will return one.

 

[sandyut]

It’s always refreshing to hear good customer service stories.

I seriously doubt the first one will show up. This has happened to me a couple times…never to be seen again. I have seen the tracking on the missing item in the tracking apps for a long time with no activity.

 

[Brokenhandle]

Hope the second one shows up for you. And it is refreshing to hear good stories.

Ryan

 

[civilsmoker]

Nice to see customer service! It's very possible the OG on has a forklift hole through it and they were delaying the shipment as they were at fault.......

congrats on the soon to be new smoker!

 

[JLinza]

Good to hear people doing the right thing. I had a similar encounter with Wildfork. I ordered some steaks for a coworker that helped me out. And the first package never showed. When I told them that I didn't receive the package, they immediately sent another... no questions asked. Made me feel better about the world for at least a minute.