The product works as advertised with 2 MAJOR Drawbacks.
The Thermocouple is apparently very VERY delicate. I have used my Green Egg for several years with no problems on other products. I had a flame rise to the grill level with the Smoke probe in the meat and it fried it.
In talking with the customer service rep, he advised that the system is not designed for grilling, but only smoking. He also said that I needed to be careful not to immerse the cable in water, but use special wipes designed for the cable. Really?
Attached is the email transcript:
Pro-Series probes are designed around a low and slow cooking process such as in a smoker or oven. For direct high heat grilling we suggest an instant read thermometer such as the
Thermapen or
ThermoPop.
Please let me know if you have any questions.
Common Causes of Probe Failure
· The probe has been used outside of the recommended temperature range. Keep the probe cable away from oven elements, flames, coals, grill or oven racks—all of which can reach temperatures far higher than 700°F (even if an oven is set lower).
· The cable got wet. When you’re cleaning your probe, you can carefully wipe down the stainless steel cable as long as you don’t submerge it in liquid. You might find it easiest to clean the cable with our
probe wipes.
· Excessive wire kinking.