Pitmaker - Epic fail!

[JC in GB]

Please excuse my rant that follows:

I have been trying to get pricing on a Pitmaker safe for the last 2 weeks.

I went to their web page and attempted to use the online inquiry form. The form was a disaster. It would randomly send before I could finish my message. I had to try 4 times to get a full message to send. The poor employee having to watch this stream of garbage come in has my apologies.

After receiving no reply to the online form requests, I dug deeper into the website and got an actual e-mail address of a sales representative whom I wrote to promptly.

I asked for a quote for a Pitmaker safe and shipping costs to my area.

I got nothing, zilch, zero, nada, bupkis. I don't even know if they received my request.

As much as I like the Pitmaker design, customer service like this on a $4000 - $5000 transaction makes me increasingly wary of dealing with this manufacturer.

Any Pitmaker owners have any issues with customer service?

 

[motolife313]

Try looking at a Lang and have yourself a stick burner. Probably cheaper too

 

[JC in GB]

Try looking at a Lang and have yourself a stick burner. Probably cheaper too

I like the Lang products and will take a closer look at them. I really liked the Pitmaker safe design as it used very little fuel for long smokes. Not sure what else is out there that would compare.

 

[motolife313]

I don’t think those are stick burners. They run on charcoal I think

The pitmaker is more like a stumps

 

[sidewinder73]

Pick up the phone. When I bought my Vault that is how I handled it. They were responsive and have been very helpful ever since.

 

[JC in GB]

Pick up the phone. When I bought my Vault that is how I handled it. They were responsive and have been very helpful ever since.

I could try that but I hate phone talks, as there is no written record of the discussion. :(

 

[gmc2003]

Wow for those prices you could by a whole fleet of WSMs. Along with great customer service.


They are a nice looking smoker.

Chris

 

[eman]

I could try that but I hate phone talks, as there is no written record of the discussion. :(

Always record phone calls. As long as one of the parties knows it's being recorded ( you ) it will stand up in court.