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A buddy of mine bought an Oklahoma Joe's pellet grill a month ago and to make a long story short:
It didn't work properly right out of the box with temperature fluctuations of over 200 degrees so he called support and they sent him a replacement part which arrived 10 days later. He installed the new part and it didn't make a difference so he called again and they sent him another part which again arrived 10 days later. Installed the part and IT DIDN'T MAKE A DIFFERENCE. Called the again and they sent another part that arrived 10 days later. DIDN'T MAKE A DIFFERENCE! Sadly as far as I know good old OK Joe only guarantees his grills for 30 days and thanks to the runaround they have given him the warranty is expired. The really sad part about this whole episode is that the people that answer the phones at their customer service don't know a damn thing about pellet grills and they tried telling him the way his grill is acting is normal! "I think that's what pellet grills do ".
I'd be calling and demanding to talk to a real OK Joe employee and tell him to come pick up his P.O.S Chinese made grill and give me my money back.
manual OK Joes seem fine.
Friends don't let friends buy pellet smokers. Sorry about his experience. OKj like most are chinese now and probably rely on a call center with a script to help in situations like these.
manual OK Joes seem fine.
Friends don't let friends buy pellet smokers. Sorry about his experience. OKj like most are chinese now and probably rely on a call center with a script to help in situations like these.
I really need to start looking back before I post on threads 3 years old brought back to life by new folks lol, as we can all see some folks just drop by to complain not to share or learn something great.