Bad attitude from pitmasterIQ

Discussion in 'Slicers, Grinders, Tools, Equipment' started by africanmeat, Feb 25, 2013.

  1. africanmeat

    africanmeat Master of the Pit OTBS Member

    i was looking  to buy  a pitmasterIQ or a BBQ Guru.

    after i spoke to nepas i decided to buy the pitmaster after few e mails with Matt kennington he promised that when i will be Ready he will ship it to me in south Africa .

    now i wanted to place a order but this time a gentleman by the name off Barb Kennington reply to my e mail with( i am very sorry we do not ship to south Africa  )

    on my replay that  i was promised by Matt to ship it to  me his reply was ( i am very sorry we do not ship to south Africa ) .

    he did not have stock of the IQ when i was in the USA so he made a promise to ship it to me and now ? that is bad marketing and a bad attitude .if that how they do business how will be the after sale service ?

    OK than i bought the BBQ Guru. thy will ship it to me to South Africa no problem  man i am waiting for it. 
     
  2. nepas

    nepas Smoking Guru Staff Member Moderator Group Lead OTBS Member SMF Premier Member

    Ahron

    Sorry to hear that about the iQ. Seems customer satisfaction dont mean much anymore cuz its just about the $. The guru will serve you well.

    You going to make the Gathering?
     
  3. daveomak

    daveomak Smoking Guru OTBS Member SMF Premier Member

    Ahron, good morning....   Hope all is well at your home....  Too bad about the IQ....  and the company attitude...   Dave
     
  4. Things will work out for the better. The Pitmaster people really did you a favor. While the BBQ Guru is more expensive, it has better reviews and a very devoted following. I always think that it always a good idea to buy the best quality product you can afford. This actually saves money in the long run. [​IMG]
     
  5. roller

    roller Smoking Guru SMF Premier Member

    Bummer with the attitude !!!!
     
  6. jp61

    jp61 Master of the Pit ★ Lifetime Premier ★

    Sounds like Mr. Barb Kennington broke a promise.....  [​IMG]   Shame on... him!
     
    Last edited: Feb 25, 2013
  7. michael ark

    michael ark Master of the Pit

    It takes a lifetime to build up a loyal comsumer base and just seconds to lose it.
     
  8. dward51

    dward51 Master of the Pit OTBS Member

    Just curious but did he ever say "WHY" they would not ship it to you?  Especially after they indicated earlier the would in your specific case. They get their money up front and UPS/FedEx/DHL ship to any address anywhere in the world with trackable verification of delivery. So if you are paying the shipping costs anyway this does seem odd. Or is it they just don't do international shipping or shipping outside North America?
     
    Last edited: Feb 25, 2013
  9. frosty

    frosty Master of the Pit

    Ahron, You are probably better off NOT doing business with them.  They will get none of my $.  Thanks for the information!
     
    Last edited: Feb 25, 2013
  10. africanmeat

    africanmeat Master of the Pit OTBS Member

      Hi Rick  don't worry  all good now . i will try to get there now it is 85% positive
     Good day dave   thanks now we are winning ,
      thanks hope the BBQ Guru works good
     Yup
     
    Last edited: Feb 25, 2013
  11. africanmeat

    africanmeat Master of the Pit OTBS Member

      Yes he did
      yap
      No he just reply we don't ship to south Africa theta what P%$#me off no explanation.
    Thanks
     
    Last edited: Feb 26, 2013
  12. z
     
    Last edited: Oct 16, 2013
  13. I agree with the others -- you're better off with a Guru.  My WSM works better without the Pitmaster I used to have before I sold it.  Sorry for the hassles.
     
  14. africanmeat

    africanmeat Master of the Pit OTBS Member

    i get all my staff for smoking from the USA no problem i got this attitude from pitmaster .

    Black are you also in to coking ? if yes do you got a good recipe for sopa de mariscos   .

    i had a great one in the market in Santiago
     
  15. africanmeat

    africanmeat Master of the Pit OTBS Member

     i am waiting for it thanks 
     
  16. z
     
    Last edited: Oct 16, 2013
  17. africanmeat

    africanmeat Master of the Pit OTBS Member

    I got my BBQ Guru and to day i will smoke some ribs 
     

Share This Page