Glad CS got back to you.
First. Wrapping both trays together could make a difference, I've never tried it.
2nd. The holes in the tray are for high temp grilling and searing. Align the holes for more heat to get directly to your meat to get sear marks. It does work, but not great.
3rd... What difference can it have to place probe from the top or side? As long as it's in the center of the thickest part of the meat and not touching bone it should be ok.. but I rarely use the GMG probe.
First. Wrapping both trays together could make a difference, I've never tried it.
2nd. The holes in the tray are for high temp grilling and searing. Align the holes for more heat to get directly to your meat to get sear marks. It does work, but not great.
3rd... What difference can it have to place probe from the top or side? As long as it's in the center of the thickest part of the meat and not touching bone it should be ok.. but I rarely use the GMG probe.