I have an Auber Instruments Programmable PID Controller WS-1211GPH
https://www.auberins.com/index.php?main_page=product_info&cPath=0&products_id=72
Single-step mode
I have two problems. Tech-support is useless I’ve been talking in circles with them all week.
I have the controller set up in the single-step mode. Which means all the other parameters are locked out and only the temperature is adjustable.
Problem 1.
When I’m cooking above the 290° temperature range, the alarm goes off. Since I’m in the one-step mode, there’s no way for me to get to that particular parameter. Tech-support keeps telling me that I need to change the alarm parameter and I keep telling tech-support that I can’t because I am in the one-step mode. I’ve asked them if I have to get out of the one-step mode into the programmable mode and change the default settings for the alarm and they keep telling me that one step mode has nothing to do with the alarm mode. At times it seems they want to piss me off.
Problem 2
I’ve used this controller a couple of times before, and it’s worked perfectly. I set the temperature at 225°, and the smoker stays at 225°. Last weekend I was smoking a meatloaf and had the temperature set at 310°. It maintained that temperature for a while then blew past the 310° Mark and continued to get hotter and hotter.
This issue doesn’t seem to be consistent. That’s what tech-support is having a problem with. The overheating seems only to happen after it’s been on for a while.
Any suggestions?
Thanks
https://www.auberins.com/index.php?main_page=product_info&cPath=0&products_id=72
Single-step mode
I have two problems. Tech-support is useless I’ve been talking in circles with them all week.
I have the controller set up in the single-step mode. Which means all the other parameters are locked out and only the temperature is adjustable.
Problem 1.
When I’m cooking above the 290° temperature range, the alarm goes off. Since I’m in the one-step mode, there’s no way for me to get to that particular parameter. Tech-support keeps telling me that I need to change the alarm parameter and I keep telling tech-support that I can’t because I am in the one-step mode. I’ve asked them if I have to get out of the one-step mode into the programmable mode and change the default settings for the alarm and they keep telling me that one step mode has nothing to do with the alarm mode. At times it seems they want to piss me off.
Problem 2
I’ve used this controller a couple of times before, and it’s worked perfectly. I set the temperature at 225°, and the smoker stays at 225°. Last weekend I was smoking a meatloaf and had the temperature set at 310°. It maintained that temperature for a while then blew past the 310° Mark and continued to get hotter and hotter.
This issue doesn’t seem to be consistent. That’s what tech-support is having a problem with. The overheating seems only to happen after it’s been on for a while.
Any suggestions?
Thanks