MES 40 Owners - Please Help!

Discussion in 'Electric Smokers' started by whittling chip, Apr 11, 2012.

  1. whittling chip

    whittling chip Meat Mopper SMF Premier Member

    Yesterday I looked at the door of my MES40 and saw something disturbing. It looks like a bottom pin that holds the door onto the cabinet is about to break away from the door. Could someone that owns a MES40 look at their unit and see if theirs is bent also or if the pin is straight? Maybe it's suppose to be at an angle but I'm thinking that's probably not the case.

    Any help would be greatly appreciated.

    Pics to help:

    [​IMG][​IMG][​IMG][​IMG]

    Thanks!

    WC
     
  2. tromaron

    tromaron Meat Mopper

    Just looked at both of mine & they're both looking pretty straight.  Sorry.
     
  3. whittling chip

    whittling chip Meat Mopper SMF Premier Member

    Thanks, I guess I'll be calling customer service today.

    :(
     
  4. I saw this and took a look at mine and they are straight.
     
  5. whittling chip

    whittling chip Meat Mopper SMF Premier Member

    Thanks Smokin
     
  6. whittling chip

    whittling chip Meat Mopper SMF Premier Member

    I thought I'd follow up on what happened after calling customer service at Master Built.

    Here's there reply:

    Mr. W. Chip,

    I’m sorry to see that the door hinge pin is on the verge of breaking.  Thank for forwarding your receipt.  Your new smoker door kit ships tomorrow via UPS or FedEx (order # 344551) and should arrive within approximately 5-7 business days.  Please let me know if I can assist you with anything else.

    And here's what they sent me:

    [​IMG]

    Bigger than that

    [​IMG]

    [​IMG]

    When's the last time you saw the inside of your MES and it looked like this?

    [​IMG]

    Masterbuilt customer service is fantastic! I didn't expect a new door!
     
    Last edited: Apr 22, 2012
    tromaron likes this.
  7. tigerregis

    tigerregis Meat Mopper

    "No serviceable components Inside; take to a certified MES service provider."   I know this is baloney, but one cannot argue with this Customer Service. What a way to build a reputation. Thanks for sharing. Oh yeah, thumbs up to MES.
     
  8. whittling chip

    whittling chip Meat Mopper SMF Premier Member

    I'm sorry you may have had a bad experience with customer service. My experiences have been outstanding.

    Happy smoking,

    WC
     

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