On Christmas Eve I discovered that my ChefAlarm was not functioning properly when I tried to set it up for a rib roast I was cooking. I e-mailed their customer service thinking that they were probably on holiday and I wouldn't hear from them until this week. Instead, I got an almost immediate response (Thank You, Joshua!). After trying the things suggested and providing my purchase information I received an e-mail response saying that a replacement probe would be sent by FedEx shipped on Saturday because their warranty extends 2 years!!!! The probe came and my problems are resolved. You cannot get much better customer service than that.