Is my LEM a LEMON???

Discussion in 'Sausage' started by dirtsailor2003, Jan 30, 2015.

  1. chewmeister

    chewmeister Smoking Fanatic SMF Premier Member

    Glad you found the source of the problem. Like you, I would have just removed the ridge and polished it up. Look over the new frame when it arrives. Hope this gets you up and going.
     
  2. foamheart

    foamheart Smoking Guru OTBS Member SMF Premier Member

    Nope nope nope, they have already used up all your goodwill. <Chuckles>
     
  3. Yeah I feel the same way they would have made there money back a hundred fold if they would have jumped in a just replaced it But all the bad publicity they got cost them in the long run. I ordered a stuffer from another Mfg.

    Gary
     
  4. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Yep we were about ready to pull the trigger on a LEM grinder, not no more. Nor will I buy any of their casings or backwoods seasoning kits or anything else LEM has. Funny I keep getting an email to buy and get a free LEM apron, NOT!!!!
     
    Last edited: Mar 5, 2015
  5. tropics

    tropics Smoking Guru SMF Premier Member ★ Lifetime Premier ★

    Case I have been following this post,it is a shame that you are getting jerked around. I will not be buying any thing from them after reading this. Thanks for letting us know.
     
  6. I just sent this to LEM  My response is above hers

    Dear Kim,

    Sorry for taking so long to respond to your email, but I was waiting to see the outcome of Mr. Turners issue. He posted on line “Smoking Meat Forum” that you were sending him Replacement parts. I my mind as well as several other members you should not even have not even hesitated and sent him a replacement Stuffer . As I said in a previous email I was looking at purchasing one of your stuffers but changed my mind, Went with another company, Also just for the record two other members that were getting ready to purchase a stuffer and a grinder from you also changed their minds. I told the first person I emailed there were  75,000 members that smoke, grind and stuff.

    Disappointed, almost new customer

    Gary

    From: Kim Minges [mailto:[email protected]]
    Sent: Friday, February 27, 2015 11:26 AM
    To: [email protected]
    Subject: FW: LEM Products Direct Contact Info
    Importance: High

    Dear Mr. Spriggs:

    Thank you for your recent inquiry regarding Mr. Turner's stuffer issue.  A resolution has been made; we appreciate customers like Mr. Turner who can only help us grow as a company.  I'm sorry but we are not a liberty to discuss Mr. Turner's issue with you any further due to our confidentiality policies, but if you have any questions regarding our stuffers or any other product we offer I'll be happy to assist you. 

    Please let me know if I can be of further assistance.

    Sincerely,

    Kim

    Kim Minges

    CSR Supervisor

    LEM Products Distribution

    4440 Muhlhauser Road, Suite 300

    West Chester, OH  45011

    Local: 513-202-1188 / 877-536-7763 Toll Free 

    Fax:  513-202-9494

    www.lemproducts.com

    [​IMG]
     
  7. johgre078

    johgre078 Smoke Blower

    Case, I also was planning on buying a stuffer from Lem. I will not be buying anything from Lem now or in the future. In fact I'm going to request to be removed from their mailing list.
    John


    Sent from my iPad using Tapatalk
     
  8. Send them an email like i did  They get enough might change their policy and improve QC

    Gary
     
  9. welshrarebit

    welshrarebit Master of the Pit

    I recently bought a snack stick spice mix from them. I still haven't had time to mess with it.

    I won't be buying anymore of their products! Shame on them for not making it right the first time...
     
  10. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    I recieved my replacement parts today. I inspected the neck piece on the frame. This one is ground flat and smooth when placed on my bench and when checked with my square there appears to be no ridges or high spots.

    The insides of the replacement tubes are as rough as the originals so I will just store these in oil when not used as that's the only way they won't rust...

    The Brass washer, well it's new and I can buy another if needed from ACE hardware for less than a buck.

    It will be a few days or so before I can tear apart the stuffer and put it back together. Once I do I will post the results.
     
  11. Good Luck

    Gary
     
  12. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    All I can say is add water, lol!
     
  13. welshrarebit

    welshrarebit Master of the Pit

    Don't worry my jerky gun isn't a LEMon! You should know... You gave it to me!!' 😄
     
  14. Good Luck

    Gary
     
  15. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Should've sent you my LEM one! Lol!

    Tried that gun out yet? My wife loves the coffee.
     
  16. welshrarebit

    welshrarebit Master of the Pit

    No I haven't tried it yet. I was waiting for the snack stick kit and some cure from Amazon. I never received the mailing notice and it was sitting in the holualoa PO for almost three weeks! The past four weeks I haven't had time.

    Hopefully I get a day off next week...


    Btw, this thread has 136 posts and almost 2,500 views almost all bad for LEM! They've lost at least two sales because of it and a lot of people will be thinking twice about buying something from them EVER again! How much easier would it have for them to just have said "we're sorry, we will correct our mistake right away by sending you a properly functioning machine..."
     
    Last edited: Mar 5, 2015
  17. foamheart

    foamheart Smoking Guru OTBS Member SMF Premier Member

    Customer service, either makes or breaks a company. They need to run over to Masterbuilt and take notes, or maybe hire Todd to come in as a trainer.
     
  18. bearcarver

    bearcarver Smoking Guru OTBS Member

    Maybe it wouldn't help much, if the second one was just as bad. Could be their reason they didn't do that???

    Bear
     
  19. reinhard

    reinhard Master of the Pit OTBS Member

    I agree that they should have sent you a new one.  Sorry that you had to go through all this. Hope you get the thing fixed and back to sausage making. Reinhard
     
  20. I sent LEM several emails telling them all the bad reviews they were getting and people changing their minds about ordering from them

    Gary
     

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