Is my LEM a LEMON???

Discussion in 'Sausage' started by dirtsailor2003, Jan 30, 2015.

  1. stayhot

    stayhot Smoking Fanatic

    I've had all the same issues!! My stuffer is 4 years old and I'm on my 3rd set of gears, and brass washers. I've actually had to replace the main rod that threads into the piston because it was bent beyond repair. Honestly, I would pay $400-$500 for a 5# stuffers that would be built like a brick sh#t house.
     
  2. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Thanks everyone for going to bat for me. Please lol at post 91 as they are sending parts, but that's just that parts that I have to deal with. I wish Tidd had a stuffer. I'd buy one from him in a heart beat. Hands down the best customer service ever.
     
  3. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    WOW What great backing we have here on SMF !!! I Hope DS gets this straightened out - I would like to be a fly on the wall right now in the LEM offices LOL 

    DS
     
  4. Good job Dave maybe everyone needs to do that 

    Gary
     
  5. woodcutter

    woodcutter Master of the Pit OTBS Member

    Case, don't forget to do your review on Amazon or where ever you purchased it.
     
  6. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    As soon as the parts arrive that's the plan. Already have it written out.
     
  7. Hey, also file a complaint with the BBB in there home town

    Gary
     
  8. That does not sound good!Be persistent on the issue! Best of luck! Have a guide series going on 6 yrs. Not commercial by all means but does a fairly decent job. No problems so far.
     
  9. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Sounds Like you need to add more water to your meat mixture....

    [​IMG]
     
  10. timberjet

    timberjet Master of the Pit

    Hahahaha!!!!
     
  11. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    I received this today. First time adding water wasn't mentioned. It is a resolution, however I still have to disassemble and re-assemble the stuffer. I will post my results after re-assembly for all to see.

    Dear Mr. Turner,

    Your email has been brought to my attention and I wanted to address this issue you have experienced with the 5LB Vertical Stuffer and our customer service department.  I see that you first made contact with us on Friday 2/20/15.  We appreciate your feedback regarding this unit and the photos provided.  I apologies for any inconvenience this issue may have caused you; we here at LEM Products appreciate customers like yourself who help us grow as a company.  We are always here to assist our customers with any questions or issue they have.   

    I have spoken with our Service Manager and see a resolution has been made, the following replacement parts and stainless steel tubes are on their way under our Warranty Replacement policy at no cost to you. 

    [​IMG]

    Your order shipped from our facility on the 26th of February, here is your tracking information #  xxxxxxxxxxxx; the final package will be delivered by United States Postal Service to your front door.   If you need assistance with the assembly of these parts, please feel free to contact me and I will have one of our Service Tech help you through this process.  If this resolution does not meet your satisfaction, please reach out to me directly my extension is xxx.

    Thank you again for your time in this matter, please know that my door is always open.

    Sincerely,
     
  12. timberjet

    timberjet Master of the Pit

    Hopefully there are some extra goodies in that package for all your trouble case.
     
  13. bearcarver

    bearcarver Smoking Guru OTBS Member

    A Little Better!!

    That's more like the answer I got from them years ago, when they straightened out the problem I had with one of their Drop-ship companies.

    Bear
     
    Last edited: Feb 27, 2015
  14. unclejhim

    unclejhim Smoke Blower

    Sorry to hear the problems. I just purchased one of the Lem 5 lb. stuffers, directly from Lem. I've used it twice  and went over it with a fine tooth comb looking for problems. Mine seems to be fine. That being said there is absolutely no reason for their B.S.  customer service. There's too much competition out there.....
     
  15. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Well I just tracked my shipment of replacement parts, looks like it will be here tomorrow. Just in time to stuff some sausage this weekend, that's if I have time to tear the stuffer apart and put it back together again.
     
  16. Great, keep us posted on the sausage 

    Gary
     
  17. Dirtsailor<

    Congrats on FINALLY getting this problem resolved, but who (at LEM) sent you the reply?
     
  18. Maybe this will get you fixed up and you won't have any more problems

    Gary
     
  19. chewmeister

    chewmeister Smoking Fanatic SMF Premier Member

    Make sure when you go to replace the bad thrust bushing that you examine the surface it rides on for the cause of the wear. Could be a burr or some welding slag there. Something out of the ordinary caused this to fail.
     
  20. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    That is the problem. There is a ridge on the neck of the frame. They are sending a new frame so hopefully that will solve the problem.

    I would've just ground down the original one but I don't feel that should be my responsibility as a consumer. Especially when the product has a warranty. Honestly if it were my company I would've sent out a new stuffer. I still have to take the time to "fix" the Lemon I got.
     

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