Smoke hollow smoke tronix users

[SecondHandSmoker]

I am looking at the Ds4015ss The stainless steel one.

That is the model I have. The DS4015SS does not come with a stand with wheels and from I understand after reading some online reviews, you cannot add a stand later. This was not a deal breaker for me since the smoker is plenty tall.
I actually ordered online from HomeDepot since they have the best price and free delivery. Plus, if the smoker was DOA, then I could just take it back to the store 30 minutes away.

I think you will really like your Smoke Tronix.

 

[bushrod]

I unfortunately too have a Smoke Tronix. I also have a BGE, 2 MasterBuilt Electric Smokers and a Traeger.
I bought the Smoke Tronix about a year ago and still can't figure it out enough to trust it.
The first cook was Ribs (3-2-1 method) after 4 hours the ribs were definitely not as done as they should have been so I gave them another hour. I finally gave up and tried to finish them in the oven.
I called Smoke Hollow and they sent me all new Heating Elements, which I replaced.
The next week I had to cook 9 Pork Butts for a large group of people. I put 4 in my Masterbuilt, 3 in my Traeger and 2 in the Smoke Tronix. After 5 hours into the cook it was obvious that the Tronix was not keeping up. Once again I tried to salvage them in the oven. I have put 3 Oven Thermometers into the Tronx and they all read within 3 degrees of the setting on the dial.
Although it appears to be working as it should, it takes about twice as long to cook anything that I put in it.

 

[babcockwi]

Sorry to hear that Bushrod, you must of got a lemon. I've had mine for almost a year and haven't had one problem, and couldn't be happier. Maybe they need to send out a whole new unit.

 

[SecondHandSmoker]

I, too, am sorry to hear that you are having problems. I am going to assume that you have used a separate probe to verify the actual temperature inside the Smoke Tronix versus the controller's setpoint. Oops.. I just saw where you stated that you have used oven thermometers to verify temps. I have not had any problems with mine either, so it is possible you have one a bad one. Are you using an extension cord?

 

[SecondHandSmoker]

Another question, are you running the back vent wide open or do you close it down by 50%?

 

[old sarge]

If the smoker is reaching temp, and you verified it, I doubt the smoker is the issue UNLESS the element cycles off and takes an extraordinarily long time to cycle back on. As an aside, I have had similar smokes with same cut of meat and similar weights vary by a couple of hours from one smoke to another. Just no explaining it. Just living with it.