I'm sorry to hear about your issues with the Pitmaster iq 110. I'm very shocked to hear that they would only give you 50% back from your original purchasing price. That to me is very unprofessional, especially if they are going to stand behind their product, why not just send you a new one?
I have two of them and absolutley love them, I use them on my uds smokeers. I am actually buying one for my brother as a gift. He has seen how well mine work, now he wants one, so I opted to buy it for him.
I do understand your frustration though with companies that don't stand behind their products. I bought a Lonestar grillz smoker about six months ago and it arrived to my house with damages from shipping. I knew that the builders didn't do it, because the smoke stack was bent, one of the legs were bent, and the back of the veritcal smoker had deep scratches on the back as well as the fire box. I signed off on the delivery slip before unwrapping the smoker, as it was wrapped with surran wrap and card board boxes. But i did immediately call the builder as I unwrapped it and notified him of the issues, as well as sending him pictures of me unwrapping it. He informed me that the shipping was insured and he would submit a claim into their shipping company. All I wanted was the shipping cost of the smoker reimbursed, as I knew it was them who did the damages and tried to cover it up with card board boxes, because the builder said he did not ship it like that. Anyhow, I have not received any compensation back, or have had any progress on the outcome ever since I initially submitted my claim. And I know they are not trying to fix the issues either. I submitted all the request that they asked for, and still nothing. It is very upsetting to me that I would spend $2,850.00 and it arrive in that condition. That is not what I paid for, a damaged product. And I don't think I asked for a lot in return.