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  1. snaphook

    MES control panel problems

    Masterbuilt and "customer service" are mutually exclusive terms, one knows nothing about the other. Used their products for 6 or 7 years and the first time I had a problem, they were totally unreasonable and no help at all on a gasser less than 60 days old. Bass Pro resolved it and I will never...
  2. snaphook

    Masterbuilt XL Propane Smoker first cook and mods.

    Masterbuilt builds bargain basement crap! Their customer service is non existent, take that junk back where you got it. Hopefully it was a Bass Pro Shop, they will give you a cheerful refund instead of wasting time trying to get anything resolved with Masterbuilt.
  3. snaphook

    Masterbuilt propane smokers

    I'll say no more, sorry I belabored the point.
  4. snaphook

    Masterbuilt propane smokers

    The problem (as I've previously described) was the slotted chip tray. I double lined it with Extra Heavy Duty foil as recommended by the salesman at Bass Pro, the foil failed, caught the wood chips on fire and melted the controls off the front of the smoker. Masterbuilt totally failed to provide...
  5. snaphook

    Masterbuilt propane smokers

    The obvious question would be, in my opinion, why should it be necessary to do back flips to compensate for a seriously crappy design by Masterbuilt? I did the revisions, smoker didn't perform, bought another brand, end of problem! Coupled with the fact that Masterbuilt consistently fails to...
  6. snaphook

    Initial Setup and Using the Masterbuilt Vertical Propane Smoker

    I solved the lousy design of the chip tray by taking the whole thing back to Bass Pro for a refund after getting a complete runaround from Masterbuilt! I owned 2 MES smokers before buying the vertical propane smoker. Congratulations Masterbuilt, you saved a hundred bucks and cost yourself a...
  7. snaphook

    Masterbuilt propane smokers

    I had an MES 30 for 4 or 5 years and when it finally gave up the ghost I went to Bass Pro and bought a Masterbuilt 2 door propane. I was given a heads up by the salesman that the design of the chip tray was a problem. I lined the chip tray with a double layer of extra heavy duty foil to keep the...
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