I own a MES 30 and the A-MAZE-N (5x8 - 3 row) smoker. Overall, it's been good but I've had some issues with the four times that I've smoked with it. Some further background information. I have the wood tray and wood chip loader completely pulled out and the top vent is fully open when smoking with the pellets. Overall issues: 1) I followed the directions and torched an end for 45 seconds (both ends on two smoke attempts). I try to let burn for 10 minutes but the flame has gone out every time on all four smoking attempts. I'll start the fire back up and get it going and sometimes it goes out and sometimes it will burn on. I've used pellets from three different companies and all three of them have gone out on this step. Also, I microwave the pellets for about a minute to try and get any moisture out of the pellets. 2) Once I get the pellets smoldering they are burning/smoldering way too fast. Two attempts I've smoked with both ends going and the pellets has lasted maybe 2-2.5 hours. I think I got maybe 4-45 hours when I just smoldered one end. I need to figure out a way to slow this down or do I? Any help is appreciated!