VacuumSealersUnlimited Customer service

Discussion in 'Messages for All Guests and Members' started by smokinal, Jan 15, 2012.

  1. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member SMF Premier Member

    I know a lot of you are buying your vacuum bags from I have a large supply of foodsaver bags so I haven't bought from them yet. I will in the future. The reason for this post is yesterday I did place an order with them for 6 of the small canisters, but when I got to checkout the shipping was $54. That seemed awfully high to me so I didn't place the order. I called them on the phone & Lisa answered. She was in her car on the way home for one of her kids hockey games & said she would look into it as soon as she got home. She called me back in a few minutes & said it was taken care of & if I wanted to I could just place the order with her right now over the phone. I didn't want to tie her up & said I would just order online. I went back & placed the order & this time the shipping was $43. Still too high. I sent her a PM, and within 10 minutes she called me on the phone & said she needs to find out what is wrong with her website and to place the order & she would ship it free of charge. Now that's good customer service. I think we can add her to the list along with Todd for having great customer service & great products. Now that we have 2 on the list, I guess we will be looking for #3.
  2. mballi3011

    mballi3011 Smoking Guru OTBS Member SMF Premier Member


    Now that was some really great customer service for sure there Al. I hope that we can add them to the good customer list too. Did you ask her if her kids won the hockey game???? 
  3. scarbelly

    scarbelly Smoking Guru OTBS Member

    This is why so many of us recommend her. I personally am looking to meeting her at one of the So Ca Smoker events 
  4. venture

    venture Smoking Guru OTBS Member

    I always thought Todd was the only person left out there doing business the old way.  Then I called Lisa and placed an order at

    We are fortunate to have these two companies to deal with.  No worries when I deal with these folks!

    Good luck and good smoking.

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