too hot problem

Discussion in 'Electric Smokers' started by armchairqb, May 29, 2016.

  1. armchairqb

    armchairqb Newbie

    I have a new MES with bluetooth and am having a problem with it getting too hot. I have the temp set at 225. My bluetooth app shows the temp set at 225 but the smoker temp has jumper over 350. I went outside to check the smoker and adjust the temp, it showed the temp set to 899 degrees. That is supposed to be impossible because the unit is supposed to be capped at 275. Does anyone have thought on why this is happening? It has happened 3 times on my first brisket so far, I am about I am about 9 hours in so far.
  2. goldmine1965

    goldmine1965 Smoke Blower

    I don't have that particular MES, but it sounds it might be a defective controller. I hear that the Masterbuilt customer service is pretty good. Maybe give them a call and run your problem by them.  A lot of posts on this board show that they ship replacement parts free of charge when things like this happen
  3. dr k

    dr k Master of the Pit

    It maybe the app because people wih the same problem have ran their smoker with only the controller with no issues.
  4. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    It has to be the controller. At 899 the whole thing would be on fire.

    Do you have a temp gauge inside to measure the temp at the grate?

  5. armchairqb

    armchairqb Newbie

    I considered it was a problem like that. I was thinking maybe the bluetooth connection isn't strong enough for where I am set up. I will move the smoker closer next time to see if that helps.
  6. armchairqb

    armchairqb Newbie

    the temp never actually reached 899. That is just what it set itself to try to reach. The hottest it got before I saw what was happening was 358.
  7. bpilgrim

    bpilgrim Newbie

    I just had the exact same problem.  Bought my smoker last weekend from Home Depot.  Used it on Monday for some pulled pork.  I was just smoking some salmon and the temp of the smoker got up to 310 (it was set on 215.)  On the unit itself, it said it was set for 899.

    I will be calling Masterbuilt!  Frustrating for a brand-new machine.  Makes me consider whether I can just return it and get something different.

  8. asa kadane

    asa kadane Newbie

    hey guys, any luck with this problem or getting assistance from MS?  I had the same problem today on my first smoke. 
  9. old sarge

    old sarge Master of the Pit ★ Lifetime Premier ★

    Asa Kadane - I would return the smoker and look for something more reliable, maybe with less bells and whistles.  
    Last edited: Jan 17, 2017
  10. usnguns

    usnguns Newbie

    having this exact issue... any advice or a quick fix? I plan on contacting support monday, it's Friday and they are closed for the weekend. shoot, monday is a holiday guess I'll call Tuesday..
  11. milwted

    milwted Newbie

    Anyone have any luck on solving this?  I am experiencing the same issue right now.  I have the temp set at 225, but when I come back an hour later it's showing over 300 on the phone app, and 875 on the smoker itself.

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