Discussion in 'Meat Thermometers' started by bamafan, May 19, 2011.

  1. bamafan

    bamafan Smoking Fanatic OTBS Member

    Just wanted to let the forum know a little about Thermapen customer service and warranty. Bought a new thermapen about a year ago and it started to crack. Didn't really worry about it because it still worked great. Well the cracks multiplied and started to grow larger. I did drop the pen once but was in grass. Told customer service the same when I emailed the company and with out one question they sent me a replacement and pre-paid postage to send the old one back. No proof of purchase they had my order on file. Great company and have referred several SMF guys to them. I will buy from them again.
  2. boykjo

    boykjo SAUSAGE MAKER Staff Member Moderator Group Lead OTBS Member

    Awesome Tim............. glad it worked out for ya
  3. fpnmf

    fpnmf Smoking Guru OTBS Member

    Thanks for the info neighbor!!

  4. meateater

    meateater Smoking Guru SMF Premier Member

    Good to see a a product with U.S.A. on the label.  [​IMG]
  5. thebarbequeen

    thebarbequeen Smoking Fanatic

    I love my thermoworks products. Never had a problem, but they've always been prompt and helpful with questions. Glad to hear they did right by ya!
  6. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    Good customer service builds a great customer base. Bad customer service can ruin a company.

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