Recently decided to buy four new grates for the main section of my Char Griller charcoal grill / smoker. They were purchased from Char Griller's site directly, and I even ended up calling them to place the order due to a malfunction on their website. The package arrived within the timeframe specified, but when I opened it, the four grates were a little grimy looking, some had spots where you could visibly see rust, and others had areas where it was obvious a dremel (or something similar) had been used to file off bad areas. They also included a three-pronged fork (which sold for $1.95 from their site), which I didn't order, and a pamphlet about Jesus (seriously). Is this the norm? I called and got a generic voicemail message. Haven't been able to speak to a live person yet. Just frustrated that the supposedly new grates are used, and not in any shape to be used without some additional work (which is what I was trying to avoid by buying NEW)... Thanks for any input.