Refurbished parts sold as new - Char Griller direct - normal?

Discussion in 'Charcoal Smokers' started by thelists, Jun 1, 2013.

  1. thelists

    thelists Newbie

    Recently decided to buy four new grates for the main section of my Char Griller charcoal grill / smoker.  They were purchased from Char Griller's site directly, and I even ended up calling them to place the order due to a malfunction on their website.

    The package arrived within the timeframe specified, but when I opened it, the four grates were a little grimy looking, some had spots where you could visibly see rust, and others had areas where it was obvious a dremel (or something similar) had been used to file off bad areas.

    They also included a three-pronged fork (which sold for $1.95 from their site), which I didn't order, and a pamphlet about Jesus (seriously).

    Is this the norm?  I called and got a generic voicemail message.  Haven't been able to speak to a live person yet.

    Just frustrated that the supposedly new grates are used, and not in any shape to be used without some additional work (which is what I was trying to avoid by buying NEW)...

    Thanks for any input.
  2. I would call again on Monday and ask questions.

    When you get a chance will you drop by Roll Call and update your info. That way we can all see where you are from.

    Happy smoken.

    Last edited: Jun 2, 2013
  3. kathrynn

    kathrynn Smoking Guru OTBS Member

    That doesn't sound great.  I would totally make sure I call and talk to a "person"....and complain.

    We would love to give you a proper SMF Welcome!  Pop over to Roll Call and tell us a little bit about yourself!


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