Been waiting for this one for christmas. Tested it for about 1 min indoors just to make sure the element would heat up and controller was working. Next day, took it outside and was going to season it all day. Unit would not even turn on. No lights, no nothing.... I am an electronics designer and engineer so I took some things apart knowing that getting parts would probably be impossible. Though things are VERY hard to get to, it looks like the control side power supply uses a step down 120x12V transformer and seems that the primary side of the transformer is open. These transformers are usually near bulletproof so I am real frustrated. As I sit here on """HOLD""" for Masterbuilt for now 30 min for the 3rd time today, I am really second guessing this POS. Customer service rivals a call to China directly and equipment quality that is on par with the building blocks for 2 year olds. Has anyone else experienced such a disaster with these people? Should I just give up now and go get my money back? Problem is there is nothing in this price range. If I owned the box cheap enough, I would probably just build my own electronics into it but I should not have to deal with this mess for the price paid.