My son and I took a trip to Augusta Georgia today to pick up a REC TEC pellet grill. After a 3 hour drive to get there, we were greeted by some extremely friendly people and proceeded to get the deal done for an RT-680, the searing kit and the stainless shelf. It took less than 10 minutes and they had everything loaded up in my truck and I was ready to go. Great guys, great at what they do and they have a super efficient operation. Their customer service is just as good in person as it has been on the phone. All in all it was a great day, even with spending 6 hours in the truck. I brought it home, assembled everything, loaded her with pellets and I'm doing the initial burn now. Took 19 minutes from turning the switch on to reach 400 degrees. I was pretty impressed. The fun stuff commences tomorrow, I'll get up early and season it with a couple lbs of bacon and then the fun begins.