- Jan 16, 2013
- 1
- 10
Normally, I would give this unit 5 stars. However, after seeking assistance from Outdoor Leisure Products (olp-inc.com) for a mistake I (yes, my mistake) made while ordering a cover for it from their website, my "good feeling" about this smoker is kaput. On a Saturday, after assembling the unit, I ordered a cover for it. By mistake, I had hit the add-to-cart button twice and ordered two covers instead of one. I didn't recognize that until the order was already processed. Immediately, the confirmation came in from the customer service dept. and I turned around and sent an email to them telling them what happened. I also called to leave a message on their answering machine but they don't have one. I made every effort. My intent was to have that email waiting on them Monday morning so they would credit back the additional one and ship only one cover. Instead, I received a shipping notice that both had shipped. I called customer service and they claimed never to have received the email. I sent it again. They told me that I would have to pay the return freight for the additional heavy cover to return it since it was my mistake. Huh? In my days as a manufacturers rep I never would've done that if the customer showed proof that they tried to rectify their mistake. Lesson learned!!
Maybe I am knit picking, but the experience could've been better.
Richard C. Hughes:hit:
Maybe I am knit picking, but the experience could've been better.
Richard C. Hughes:hit: