MES upgrade kit purpose ..???

Discussion in 'General Discussion' started by dogman60, Sep 1, 2016.

  1. dogman60

    dogman60 Fire Starter

    I am a bit confused when I received a free upgrade kit from Masterbuilt . My unit was well out if warranty
    And they stated the upgraded chip holder tray and feeder tube was re designed to prevent flare ups . I never had that issue but wondering if anyone else has and the reason ( other than a overfilled chop tray ) that a flare up would occur . I use a wide vatiety of chip types
    Including the Bradley pucks
    And my own custom mixed wood
    chips and never a problem .
    They (MES) cust service again replaced at no charge another
    control panel ... my indicator green led for the on /off was intermittent and
    the problem is common with the panels from that vendor.
  2. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member ★ Lifetime Premier ★

    Masterbuilt does have their problems, but luckily they have one of the best customer service departments around.

    They have a lot of units in use & I think that the problems they have are small compared to the amount of units they have sold.

  3. dogman60

    dogman60 Fire Starter

    Thanks Al I am quite happy with my 30 I was just wondering about the change in the chip tray and the smaller size chip holder . And yes MES smokers are backed up well with Customer Service.

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