You unfortunately cant buy Masterbuilt smokers over here in Europe... So in all my wisdom I bought a brand new one off of eBay from a guy in the States, that had reasonable shipping rates. It arrived perfectly wrapped / brand new - all good. So I build it up and power it on (with a step down transformer) but nothing happens. I've checked through everything twice but I'm almost certain the control unit is faulty. From everything I've read the support from MB doesn't seem great, and seeing as I'm here in Europe (and bought it via eBay) I'm absolutely certain the warranty wont be taken into account. At least I still had my bullet smoker so managed to still get some ribs in on the weekend. So that's my sad story... Anyone have any ideas? Cheers!