I had the SAME hesitation about cutting the cord with their wording of "verifying warranty" after getting the picture. However, I specifically asked them and
Masterbuilt confirmed.
Good Afternoon,
That will work for the proof of purchase. To finalize this claim we will need a picture showing the cord has been cut flush against the back of the smoker. Once I have that information, I will place an order for a new unit to be sent to you. If I can be further assistance please let me know.
Have a blessed day!
Regards,
Masterbuilt Customer Service
1
Masterbuilt Court, Columbus, GA 31907
Phone: 800.489.1581
www.Masterbuilt.com |
www.YouTube.com/user/TheMasterbuilt
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From: Sent: Wednesday, March 09, 2016 10:38 AM
To: customerservice
Subject: RE: ABRE: HH RE:
Masterbuilt 30" Electric Smoker
Before I cut off my power cord can you verify my warranty is valid?
Thank you,
Jeff
From:
To:
Subject: ABRE: HH RE: Masterbuilt 30" Electric Smoker
Date: Tue, 8 Mar 2016 14:27:05 +0000
Good morning,
Thank you for contacting Masterbuilt Customer Service. Based on the information you have provided, it sounds like there might be an issue with the internal wiring of your smoker. The steps for getting a new unit sent to you are as follows
•Cut the power cord (closest to body as possible). We also need your model and serial number. Once you have done this, reply to this email with the pictures attached.
•Provide your Name and Shipping Address. PO Boxes are not acceptable, since FedEx will not deliver.
•When replying please be aware the unit we will replace the smoker out with may be a different model. However, we will make sure that the new unit comes with the same features as your current model. Their may be some cosmetic differences due to us not having certain models in stock. Please make sure that you reply to this email so it will be attached to the correct incoming address. Once we receive this information, and verify your warranty, we will correspond with you for further information. If you have any questions please us me know.
Kind Regards,
Masterbuilt Customer Service
1 Masterbuilt Court, Columbus, GA 31907