Masterbuilt heating element

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benxbec

Newbie
Original poster
Oct 12, 2011
6
10
Hello there, has any body out there been able to get a replacement element from masterbuilt lately?

I called them and they told me to call back in a couple of weeks as they are on back order. I know a while back they were having problems with their supplier and was just wondering if this is still the case?

Thanks, Ben.
 
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   Glad to have you with us!

I am waiting on a retro kit from them, they say it's on back order until the end of Oct. Maybe they changed suppliers or something.
 
Hey Ben

Why do you think your element is out?

Did you check the connectors?

Could be an EZ Fix!

Todd
 
Yes, I checked the connections and they looked fine. I disconnected them and turned the unit on and checked the voltage to the element and it was at 120, so I am good to the element.
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Bummer....Thought it could be the connectors

I hope they come thru for you!

Todd
 
Thanks, I hope so too, but if they don't I have my eye on a Smokin-it #1.
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I'm waiting on the retro kit too, saying till early november. Hope you get your heating element fix and will start up soon.
 
I just called them and they told me to try back mid-November.
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Hope I am not getting the run around????????
 
That sucks.
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I guess customer service isn't a priority.The only thing i think of is someone on here works for them and helped many cause over the phone does little good.
 
I am also waiting for the retro kit like Al. I was told it wouldn't be coming until after november 15. The still took all my info and serial number and said they would send it when it came in. I would call back and see if that is a possibility for you. That way you are "on the list" so they don't run out again before you call them back. I wouldn't know why they couldn't.

Bigfish
 
I asked if they could put me on a list and she said no??????

I only need the element, what is the "kit"?
 
I asked if they could put me on a list and she said no??????

I only need the element, what is the "kit"?


Ben,

The Retro kit is the chip drawer & cover above your element.

I can see them being back ordered on those, because they have been giving so many away, but I don't know about the replacement element.

I would keep after them.

Bear
 
Just called MB and they are sending me an element  at no charge.
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