Masterbuilt heating element

Discussion in 'Electric Smokers' started by benxbec, Oct 12, 2011.

  1. benxbec

    benxbec Newbie

    Hello there, has any body out there been able to get a replacement element from masterbuilt lately?

    I called them and they told me to call back in a couple of weeks as they are on back order. I know a while back they were having problems with their supplier and was just wondering if this is still the case?

    Thanks, Ben.
  2. smokinal

    smokinal Smoking Guru Staff Member Moderator OTBS Member SMF Premier Member

    [​IMG]    Glad to have you with us!

    I am waiting on a retro kit from them, they say it's on back order until the end of Oct. Maybe they changed suppliers or something.
  3. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    Hey Ben

    Why do you think your element is out?

    Did you check the connectors?

    Could be an EZ Fix!

  4. michael ark

    michael ark Master of the Pit

  5. benxbec

    benxbec Newbie

    Yes, I checked the connections and they looked fine. I disconnected them and turned the unit on and checked the voltage to the element and it was at 120, so I am good to the element.[​IMG]
  6. tjohnson

    tjohnson Smoking Guru Staff Member Moderator Insider OTBS Member SMF Premier Member

    Bummer....Thought it could be the connectors

    I hope they come thru for you!

  7. benxbec

    benxbec Newbie

    Thanks, I hope so too, but if they don't I have my eye on a Smokin-it #1.[​IMG]
  8. smokingvamos

    smokingvamos Newbie

    I'm waiting on the retro kit too, saying till early november. Hope you get your heating element fix and will start up soon.
  9. benxbec

    benxbec Newbie

    I just called them and they told me to try back mid-November.[​IMG]

    Hope I am not getting the run around????????
  10. michael ark

    michael ark Master of the Pit

    That sucks.[​IMG]I guess customer service isn't a priority.The only thing i think of is someone on here works for them and helped many cause over the phone does little good.
  11. bigfish98

    bigfish98 Smoking Fanatic

    I am also waiting for the retro kit like Al. I was told it wouldn't be coming until after november 15. The still took all my info and serial number and said they would send it when it came in. I would call back and see if that is a possibility for you. That way you are "on the list" so they don't run out again before you call them back. I wouldn't know why they couldn't.

  12. benxbec

    benxbec Newbie

    I asked if they could put me on a list and she said no??????

    I only need the element, what is the "kit"?
  13. bearcarver

    bearcarver Smoking Guru OTBS Member


    The Retro kit is the chip drawer & cover above your element.

    I can see them being back ordered on those, because they have been giving so many away, but I don't know about the replacement element.

    I would keep after them.

  14. benxbec

    benxbec Newbie

    Just called MB and they are sending me an element  at no charge.[​IMG]

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