So I just got off the phone with Tiffany, a customer service rep with Masterbuilt. I accidentally dropped my wireless remote from my spice shelf. It fell about 3' - 4'. It didn't shatter or break but the insides must have taken a beating. I got all sorts of weird looking numbers on the read-out screen. Tiffany is sending to me a brand new wireless remote free of charge; shipping is free too. Now that's what I call a company who stands behind their product. They've made me a loyal customer for sure and I feel obligated to share. Thank you Tiffany and Masterbuilt!!! P.S. Right now I'm smoking my second corn beef brisket using Jeff Phillip's recipe from his news letter. The 1st one turned out great for St. Patty's Day. My wife wants pastrami sandwiches for lunch tomorrow at work. I will post pics when it's done.