This is incredible. I had an old MES 40 that I sold to a friend about 1 1/2 years ago. He called me a couple of weeks ago to tell me that the heating element had burned out. He had already contacted MB, they asked for the model # & he gave it to them. They said they do not make a replacement element for that model & if he has the original sales receipt they will send him a brand new smoker. He told them he bought it used & they said that's OK, and to see if the original owner has the receipt. Well I save all that kind of stuff & a quick search of the 2009 shoe box located the receipt. He sent in a copy & the other info they requested. I got a call from him yesterday & his new MES was just delivered. UNBELIEVABLE!!! Kudos to Masterbuilt!!