Well it has been a while since my last post after getting my new smoker on Black Friday and then got permission from the wife to start using it. Here is my original post. http://www.smokingmeatforums.com/t/114119/here-is-my-merry-christmas-from-the-wife-unit Well here is my update....... Starting November 20 with and estimated 3-5 weeks for a new unit, I again contacted them on Jan 19 for an update after email failed. Told the first week in Feb. Well it is now it is the 24th and after requesting to speak to a supervisor I was told only after a call back that it is 48-72 hour call back time frame for a supervisor contact. Wednesday this week at the open of the morning and after 72 hours of business days I again called for a supervisor contact and after receiving no call I contacted them again approximately 3:30 local for them and now at 5:40 local for them I assume they are gone for the day have expired a second 3 day call back period with NO CONTACT. I have read numerous report of how great their service is but after being as curteous as I can be I am now Royally (fill in your own expletive deletives here) at them. My unit did not last 30 days and now 66 days later I have nothing but a brick and a bunch of wood chips that are just sitting around. Moral I guess is not to get a new model electric from PoorlyBuilt! Smoking experience, nothing short of absolutely DISAPPOINTED!!!