Bought my 30" analog June '14, used about ten times and the thermostat indicator (analog controller) stopped illuminating and the element would stay on high no matter where the dial was set. Called Masterbuild cust serv dept..they were very polite and accomodating and are sending out a new analog controller. They also asked what temp was reading on the door thermometer, I recalled ~250deg, but when I open the door...felt more like 400 as the burner was on the whole time. So, she is sending an external thermometer too. Nice experience. So...5-7 business days untill I'm smoking again! Saved Turkey day!