I ordered a GOSM smoker from Bass Pro Shop about a month ago. The box came with no damage. I bought it for a birthday present and this weekend we opened the box and began to put it together. First, I noticed that bottom, rear near the edge had a dent in it with the paint chipping. Secondly, I find that that bottom hinge for the door is completely broken off and is missing. This is the little thing the pin goes into from the actual door. Needless to say, I am very mad. I bought the unit more than 30 days ago and I put the box in the garage away from where the kids would get to it. I have yet to call Landmann to see what can be done. Also, the box is completely destroyed due to two small children who wanted to use it as a fort. I am going to see if Landmann can send me a new hinge then I will have to find someone to weld it on a little better than Landmann did. For this exact reason I hate ordering crap from businesses that are outside of my state. It's probably all my fault for not opening the box the minute I got it to make sure it all looked good. But I was excited to get it now I wish I never bought it. I'll keep you posted as to how Landmann helped me out. If they do at all.