Lang Smokers

[neumsky1]

So how's this? I just came in need of a new smoker. I cracked the egg so to speak. I decided to go back to a horizontal offset. My decision was either a HORIZON or a LANG. The Lang is supposed to be the latest and greatest thing going. The trouble is...so far from OKC and shipping is horrendous. A little over 500 dollars! I'm a corporate pilot and just found out that my travels would take me to St. Simon Island. Wow...how coincidental! I get on the phone and talk to Benjamin...Ben Langs son yesterday morning and told him I would be there yesterday afternoon and would there be anyone there for me to see their product today on Saturday. He said his dad and him would be at a golf tournament but no problem...he would have someone within 2-3 minutes of there show up. Yesterday...called when I got to St Simon...got a recording...left a message as it was after hours. This morning...left 2 messages said I would be out there in an hour...which is the drive time from St Simon to nahunta Ga. Called when I got there left message that I would go get breakfast...waiting for them to return the call. Sat next to 2 guys at the restaurant that knew some of their employees. They made calls for me. I'm now back at St Simon. Guess it's going to be a HORIZON!

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• neumsky1
• May 10, 2014

This is Langs facility...not impressed.

 

[canaan1]

I don't know if you ever go any where near Waldo, Fl. but you can check out Kenneth Wiecek smokers he builds.To me way better quality than Lang for half the price or better. The name of the company is Crow Bar Custom Metal Works. You can also look on his face book for different smokers he has built. Hope this helps. 

 

[neumsky1]

Hey Canaan1...catchy name btw. I'll look that up...and keep that in mind. I would probably drive anywhere to go pick one up. If it's worth it. The lang 36 looks stubby in profile. I'll check out that site. Thanx:th_INGardenbbq7:

 

[canaan1]

Definitely look on his Facebook it shows a lot more different models than their website (I think the website is new and not complete yet.) Also look at the solid welds around the door strips or seals. Lang and most the other smokers I looked at just use a few spot welds and will eventually crack and come lose. Plus not a solid seal around the smoker door. 

 

[neumsky1]

I'll take a looksy at it...the horizon has solid welds also next to none. There solidly built! Fortunately their close to where I live.

 

[brooksy]

I live near Waldo and yes the smokers at crow bar look good but for the same price you can go to hbt welding or greasy hill in Alabama and get more smoker for your money. I was checking out smokers from all over and finally went with the hbt 400. Yes they are spot welds bit it doesn't affect the cook. I cooked some ribs a while ago and had a coworker that has never eaten my food say they were the best ribs he's ever eaten. The smoker doesn't make the food it's the man or woman behind the smoker that matters. If you can save some dough and still turn out awesome q then why not save the money. Just my humble opinion.

 

[neumsky1]

I think we can all agree that the greatest foods are probably more influenced by the cooks...but if you want that extra edge...it's good to fork over that money lol.

 

[brooksy]

I spent 1900 on my girl which isn't chump change that's for sure

 

[neumsky1]

Well...my purpose of this post is to expose the problems inherent associated when you purchase anything far away. I do believe these guys at lang are very personable. But someone had their mind somewhere else when he was talking to me. Kids today!

 

[brooksy]

I understand. I say I can turn out great BBQ even from a garbage can just because I love to cook and want it to be the best thing people put in their mouth. Go with the smoker that will make you happiest and help you deliver the best q you've ever cooked.

 

[neumsky1]

That's funny Brooksy...a garbage can is tighter than most of these smokers built today.:yahoo:

 

[neumsky1]

Just to continue the conversation about Langs service...made a call yesterday, Monday...and a few minutes ago today, Tuesday! They don't even answer the phone, or return numerous phone call messages on their phone recorder...hmmmm. Y'all can keep your Langs!:no_no:

 

[seenred]

Just to continue the conversation about Langs service...made a call yesterday, Monday...and a few minutes ago today, Tuesday! They don't even answer the phone, or return numerous phone call messages on their phone recorder...hmmmm. Y'all can keep your Langs!

I'm with you.  I'm a little stubborn and Old School when it comes to patronizing businesses ...if a company is not willing to even pretend that they want and appreciate my business, I will happily take my money and go somewhere else.  There are still some companies out there who are determined to satisfy customers and work hard to provide the best possible service.  Maybe there is a good reason why the folks at Lang haven't returned your inquiries, but it certainly sounds like you gave them ample opportunities...can't blame you for taking your business elsewhere. 

Red

 

[neumsky1]

I'm with you.  I'm a little stubborn and Old School when it comes to patronizing businesses ...if a company is not willing to even pretend that they want and appreciate my business, I will happily take my money and go somewhere else.  There are still some companies out there who are determined to satisfy customers and work hard to provide the best possible service.  Maybe there is a good reason why the folks at Lang haven't returned your inquiries, but it certainly sounds like you gave them ample opportunities...can't blame you for taking your business elsewhere. 

Red

Yes Red...I couldn't believe it...

 

[neumsky1]

Well...just got off the phone with Ben Lang about what his boy did to me....AND YOU CAN STILL KEEP YOUR LANGS!!!

 

[neumsky1]

Thought for sure Ben would offer some concession.

 

[like2que]

Sorry hear that! I recently purchased a Lang,so far customer service has been good. I agree with you and would take my money elsewhere..

 

[neumsky1]

I'm sure their a fine product...but if you have something you don't like...or...there is something wrong with it...they proved to me...they don't care. As an individual...I'm a small frye. How do you get service...once there is an issue? I can see it turning into a battle.

 

[jarjarchef]

Good heads up on the Lang. I have been thinking if I had the money that maybe, but I think I will find a local and work with them on a custom design for a fraction of the price. Some great local craftsmen out there, just won't have the name brand........

 

[neumsky1]

You know...at least the Horizons supply Bass Pro their smokers...which is a big plus. Obviously Bass Pro thinks they have a great product...another method of support and someone closer to get that support!