Is my LEM a LEMON???

Discussion in 'Sausage' started by dirtsailor2003, Jan 30, 2015.

  1. I would still ask to speak to someone higher up the ladder   Like el Presidente !!!!

    Gary
     
  2. boykjo

    boykjo Sausage maker Staff Member Moderator Group Lead OTBS Member

    Yeah! like this guy...lol

     
  3. That's Him !!!!

    gary
     
  4. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    [​IMG]
     
  5. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Dear Case:

    Thank you for your recent inquiry.

    I have spoken with the service manager and he would like to send a new frame as well.  He also said that this usually happens because there isn’t enough water in the mixture.  You want to make sure that you add at least one ounce of water per pound of meat.  This will reduce the stress on the gears and washer.

    Please let me know if I can further assist you.

    Sincerely,

    I honestly wish they'd layoff on the "ADD WATER" bit. Ughhh. Well piece by piece I will have a new stuffer...
     
  6. smokin phil

    smokin phil Smoking Fanatic

    I took a little action on my own, and suggest maybe others do as well.

    Email to LEM:

    To whom it MAY CONCERN,

    I just received one of your 5lb. Sausage stuffers and couldn't be happier. However, that's not the case with someone I know. He's having a problem with one of your stuffers and you seem to be doing little about it. Let me share a link with you:

    http://www.smokingmeatforums.com/t/177047/is-my-lem-a-lemon

    If you'll notice, this topic has a LARGE number of followers and I'm sure MANY more reading it. This is not doing your company any good. A large number of people there buy your products...or maybe not now. In my opinion, you need to send Case a replacement stuffer YESTERDAY!!!! You'd be way ahead of the game on damage control if you did. I myself am going to personally BOYCOTT buying any of your products and suggest others do too until this is resolved to everyone's mutual satisfaction. Yeah, I'm just one person, but do you really want this to get out on the Internet, which is searchable and lives forever? You think this won't make it to OTHER sausage making and sportsmen forums? Who do you think buys your products? Is replacing Case's stuffer THAT'S big of a deal to you? Really?

    I suggest a prompt response to Case's complaint before this goes any further.

    Thank you for your time and consideration in this matter.

    Phillip H. Dawkins
     
  7. timberjet

    timberjet Master of the Pit

    Hey I talked to that guy. He works for samsung I think. Hahahaha.....
     
  8. bearcarver

    bearcarver Smoking Guru OTBS Member

    Great Letter !!

    When (If) they see this thread, they should know that this isn't just one guy who they think doesn't know what he's doing-----It's a big part of their customer base!!!

    Bear
     
  9. foamheart

    foamheart Smoking Guru OTBS Member SMF Premier Member

    A Dale Carnegie pencil winner, no doubt.
     
  10. smokin phil

    smokin phil Smoking Fanatic

    Again, I think more people sending them a similar email may prompt some action on their part. Case should've got a new LEM stuffer no question. This is an outrage. I tried to be mean without being too mean. There's NO WAY it should take this long or this much.
     
  11. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    Well I recieved a shipping notice, so that means that the "Parts" are on the way. I will have to take time to tear apart the stuffer and install the new parts. I probably will go ahead and take the original frame out to the machine shop and remove the burr from the neck while I'm at it. All stuff I shouldn't have to do.
    I've been in the customer service business my whole life and I'd rate LEM's at the bottom of the pile.
     
    Last edited: Feb 26, 2015
  12. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    X2
     
  13. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    I too am in the customer service for the last 22 yrs and we take care of our customers within 24hrs or less. This is a buch of BS!!!!

    DS
     
  14. waterinholebrew

    waterinholebrew Smoking Guru OTBS Member SMF Premier Member

    As I said earlier in your thread Case, I think this is complete Crap !

    As you & DS said... I have been in customer service for north of 20 yrs & if we treated our customers this way.... It'd be simple, they'd go elsewhere. Hope ya get the stuffer working, but as I stated earlier in this thread.,.. I think u should have gotten one next day air & eliminated all this BS !
     
  15. dirtsailor2003

    dirtsailor2003 Smoking Guru OTBS Member

    I'd like to know how to add 1 oz of water to the empty canister so that the shaving will quit, any ideas? Maybe I should put a cork in the stuffer tube fill the canister with water and start a cranking! Wonder how far the cork would fly!
     
  16. Take a look at this,  I'll see if I get through to the person in charge, They really have a lame response    See if they pass it on

    Comments:

    I have a question I am looking for a meat stuffer and also belong to Smoking Meat Forum about 75,000 members. One of the guys is having a problem with his stuffer and keeps getting the run a round from your CS If I am going to purchase your products  Id like to know there is some  help if I need it and that you stand behind your products. Most of the guys and gals on SMF also do a lot of processing  and are interested in the his out come of the stuffer issue

    Thank You 

    Gary

    Dear  Gary:

    Thank you for your recent inquiry.

    All of our stuffers carry a one year warranty once the registration has been activated.  We have a fully staffed and stocked parts department here to help at anytime. 

    Please let me know if I can further assist you.

    Sincerely,

    Caroline

    CSR Lead

    LEM Products Distribution

    Could you please give me the President or Owners email

    Thank you

    Gary 

    Dear Gary:

    Thank you for your recent inquiry.

    Unfortunately I can't give that information out, but I will do my best to help you in anyway possible.

    Please let me know if I can further assist you.

    Sincerely,

    Caroline

    CSR Lead

    LEM Products Distribution

    I sent this just now,

    I have an issue I need to discuss with the person in charge, This reply tells me a lot about your company . If the person in charge cannot be reached by customers and screens emails, I probably don't need to be doing business with LEM, Please Pass my email on to that person, If I get a response great, if not you have lost a customer and I will post your email for everyone to see.

    Thank you

    Gary 

    Dear Gary:

    Thank you for your recent inquiry.

    I'm sorry I'm unable to give you the information you are wanting, our owners travel quiet a bit and aren't in the office right now.   If you would like to tell me what  your concern is, I will gladly help, if I can't help, I will make sure you get an answer, or a resolution. 

    Please let me know if I can further assist you.

    Sincerely,

    Caroline

    CSR Lead

    LEM Products Distribution

    4440 Muhlhauser Rd, Suite 300

    West Chester, OH  45011

    I asked you to forward my email, I'm quite sure they stay connected to their internet.

    So I guess you answered my question,  and by the way I save my emails, haven't spent a lot of time researching the owner but I will and come up with an email and will forward these.

    Thank you

    Gary
     
    Last edited: Feb 26, 2015
  17. driedstick

    driedstick Smoking Guru OTBS Member SMF Premier Member

    Well done Gary!!! Hopefully they will get the message!!! 
     
  18. She's the person I dealt with!

    You're wasting your time, they don't give a shit!!!!
     
  19. Here is some more info on LEM   Owned by BI Holdings

    Bl Investment Holdings, Inc.


    4440 Muhlhauser Rd, West Chester, OH  45011

    Get Directions

    (513) 202-1188

    Annual Revenue          $3,400,000.00

    Employee Count        20
    Company Summary

    Bl Investment Holdings, Inc. was founded in 1991, and is located at 4440 Muhlhauser Rd in West Chester. It employs 20 employees and is generating approximately $3,400,000.00 in annual revenue. Additional information is available by contacting this business at (513) 202-1188.
    People

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    L.E.M. Products

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    ·         Contact Information

    Bl Investment Holdings, Inc.  

    4440 Mulhauser Rd
    West Chester, OH 45011

    Contact:

    Hill Kohnen

    Title:

    Chief Executive Officer

    Phone:

    513-202-1188

    Website:

    www.lemproducts.com

    Companies located at 4440 Mulhauser Rd, West Chester, OH 45011

    Hill Kohnen

    Chief Executive Officer
     

     Corporate Affiliations for Larry Metz

    Larry Metz

    Active



    Contact Info  Background Check
    • 1 Active Company Roles Found

     Key roles for Larry Metz

     Bl Investment Holdings, Inc.

    PRESIDENT  

    Active

    Larry Metz

    Bl Investment Holdings, Inc.

    Ashley Kohnen

    Tera Horton

    Jon E. Gates

    Kristy Johnson

    Cheryl Cecil

    Barbara A. Metz

    Carol Pucci
     
  20. daveomak

    daveomak Smoking Guru OTBS Member SMF Premier Member

    Just sent this to LEM....

    Caroline, CSR Lead,
    LEM Products Distribution:

    Good afternoon.... I have been reading about your customer service... Seems a member on Smoking Meat Forums has been having some problems for a considerable length of time.. Seems nothing reasonable is coming out of LEM's customer service department..
    Appears the customer has a reasonable and proven defect with his stuffer, that you refuse to address...
    Thank you for neglecting your current customer.. That has solidified my thoughts of not purchasing any products from LEM...
    Customer service seems to be the defining factor when purchasing products these days as quality is usually an issue...
    His problems have assured me of not having to deal with such an unresponsive customer service representative...
    Sincerely, Dave
     

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