Hi. I'm Beth and I just bought my Masterbuilt smoker. I've used it 3x so far and while I definitely like the way it makes my food taste, I am not so sure I bought a good smoker. Its a Masterbuilt, 4 Rack, Digital Electric Smoker w/Remote. While I like it alot, I have a problem with it. It never wants to stay on for like the first 2-3 hours. I have to check it constantly every 10 minutes to make sure it hasn't turned off. The weird thing is, is that after those 2-3 hours, it generally stays on then. I've emailed Masterbuilt but they tell me I have to be there with my smoker and call them. Problem with that is that their open hours do not equate to my non-work hours. I'm at a loss. So for now I will just adapt somehow to my smoker's bipolarness. I've been reading alot of your threads and I know I found the right place for info and how-to's so I thank you. Beth and I forgot...I'm in Northern Virginia.