Found out the problem with my MES 40

Discussion in 'Electric Smokers' started by mike johnson, Apr 14, 2015.

  1. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    I finally got around to trying to figure out what went wrong with my MES 40. Guess what I found at the heating element connection.take the 5 minutes it will take you to check your connections.
     
  2. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    I guess that the loose connection caused corrosion and eventually completely burned through the connection. It is now a big blob of melted metal.
     
  3. bmaddox

    bmaddox Master of the Pit

    That is never good. Hopefully you can fix it and get up and running again.
     
  4. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    Starting to get the run around with masterbuilt. I sent them the picture and all info and got an email telling me to call with all the info because it is a technical issue. :p dont the read the emails.
     
  5. Hope you get it resolved

    Gary
     
  6. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    Great news!
     
  7. bmaddox

    bmaddox Master of the Pit

    That is great news.

    There has been a lot of Masterbuilt warranty bashing this week but your case proves once again that they take care of their customers.
     
  8. Glad your getting it taken care of, Be smoking in no time

    Gary
     
  9. Wonder if Masterbuilt is still monitoring the site?[​IMG]
     
  10. bmaddox

    bmaddox Master of the Pit

    If they don't monitor it than they are crazy. Masterbuilt is probably the most talked about manufacturer on this site (both good and bad).
     
  11. mummel

    mummel Master of the Pit

    +1 For Masterbuilt stepping up.  Gives me some comfort while I look for a MES.
     
  12. daveomak

    daveomak Smoking Guru OTBS Member SMF Premier Member

    Good deal..... Looks like you have a spare SS smoker box now.... Are you going to fix the old one and keep the new one tucked away....
     
  13. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    im not sure what I'll do yet. It would be a shame to throw the old body away. I might have to make a cold smoker out of it for my bacon and cheese.
     
  14. c farmer

    c farmer Smoking Guru Staff Member Moderator OTBS Member SMF Premier Member

    Cold smoker sounds great.
     
  15. mummel

    mummel Master of the Pit

    Mike, you mentioned you had mold a while back.  Did you leave you MES in the rain?
     
  16. mike johnson

    mike johnson Master of the Pit Group Lead OTBS Member

    WOW!!!!!!! Is about all I can say is when it comes to their service. When my smoker went out I thought I was in for a battle. After a few emails they said they were going to send me a new body to transfer all my extra parts too. ( door, grills,computer etc. ). Last night UPS guy shows up as I am getting home from work and asks if I want it delivered to the garage behind the house. I told him it should be fine ill just carry it through the front door. He says " Are you sure? Its a big box and weighs 60 lbs. " I definitely didnt expect what I saw when I opened the box. They sent me a ENTIRELY BRAND NEW SMOKER !!!
    I am now a Masrebuilt guy for life. All I can say is WOW. Now my only problem is deciding what to smoke in my first cook with a new smoker :) .
     
  17. Hey Mike   That is a class act Company    Need to post this for  MES guys to see   Bearcarver is a MES guy who has always had great luck with them

    Gary
     

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