Charbroil Recall

Discussion in 'Propane Smokers' started by ronp, Aug 24, 2010.

  1. ronp

    ronp Smoking Guru OTBS Member SMF Premier Member

    Recall.

    FOR IMMEDIATE RELEASE
    August 24, 2010
    Release #10-325

    Firm's Recall Hotline: (866) 671-7988
    CPSC Recall Hotline: (800) 638-2772
    CPSC Media Contact: (301) 504-7908

    Char-Broil Recalls Vertical Gas Smokers Due to Injury Hazard

    WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

    Name of Product: Char-Broil vertical gas smokers

    Units: About 18,450

    Importer: Char-Broil LLC, of Columbus, Ga.

    Manufacturer: Ningbo Spring Communications of China

    Hazard: When the temperature setting is in "low," the smoker's hose/valve/regulator (HVR) assembly does not allow sufficient gas to flow, causing the flame to extinguish. Gas continues to flow and build up inside the smoker. If the smoker is reignited the build-up of propane gas can cause an explosion that bursts the smoker's door open, posing an injury hazard.

    Incidents/Injuries: The company has received five reports of doors bursting open and hitting consumers. Injuries reported include burns to face and head, head concussion and cuts.

    Description: This recall involves the Char-Broil vertical gas smokers with model number 07701413. The model number is printed on a metal tag located on the right rear leg of the smoker. The smoker measures 21.5" x 19.5" x 45.5" and weighs 75 pounds. A "G" inside a triangle is printed on the regulator (photo on CPSC's web site).

    Sold at: Walmart and various other retailers nationwide from March 2008 through June 2010 for about $140.

    Manufactured in: China

    Remedy: Consumers should stop using the recalled smokers and contact Char-Broil for a free replacement hose/valve/regulator assembly and installation instructions.

    Consumer Contact: For additional information, contact Char-Broil toll-free at (866) 671-7988 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit the firm's website at www.charbroil.com

    To see this recall on CPSC's web site, including pictures of the recalled product, please go to: http://www.cpsc.gov/cpscpub/prerel/prhtml10/10325.html


     
     
  2. ronp

    ronp Smoking Guru OTBS Member SMF Premier Member

    Anybody own one?
     
  3. mballi3011

    mballi3011 Smoking Guru OTBS Member SMF Premier Member

    [​IMG]

    I don't personally but thanks there Ron for being a sharp eye out for it too.
     
  4. pineywoods

    pineywoods Smoking Guru Staff Member Administrator Group Lead SMF Premier Member

    Dang this is not good news
     
  5. beer-b-q

    beer-b-q Smoking Guru OTBS Member

    CHINA STRIKES AGAIN...
     
  6. meateater

    meateater Smoking Guru SMF Premier Member

    Ron thanks for posting that. I don't have one but wouldn't want anyone injured.
     
  7. I have one.  Mines has been working okay but, I will be getting the replacement parts.
     
  8. I just got off the phone with customer service at Char-Broil.  They were great and processed the recall quickly.  I started the form online last night while at work.  I didn't have the serial numbers but the website opened a case anyway.  Early this morning I got a phone call.  I was still asleep.  I got the serial number and called back.  Spoke to a nice lady named Elaine and a gentleman

    named Mike.  They placed an order for the parts.  Couldn't have gotten better customer service.

    Thanks ronp for the heads up.
     
    Last edited: Aug 27, 2010
  9. duck killer 1

    duck killer 1 Smoking Fanatic SMF Premier Member

    that's good to know! i don't have one but i'm sure others on here do. thanks ronp!
     
  10. Just installed the replacement parts. The difference I see is the control knob doesn't turn as far counterclockwise. This is preventing the flame being lowered as much as before. Mine is modified with the needle valve. If you install the new parts you may want to add the mod to get the flames low enough for lower temps.
     
  11. smokinstubbs

    smokinstubbs Newbie

    Wow! I don't come on this site much but was bored and killing time and found this. Good news and thanks for posting as I have one. I guess I'm a lucky person as I cheat and mostly burn charcoal in mine and use the gas to adjust/control the temp. Guess I know who I'm calling on Monday! Thanks again
     
  12. i just bought one of these smokers, guess i need to check it out, thanks for the info
     
  13. bearcarver

    bearcarver Smoking Guru OTBS Member

    Amazing!

    Our beloved RonP is gone, but he continues to help many people.

    One of the Truly Great Ones!

    Thanks & RIP to RonP,

    Bear
     

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