Bass Pro Shop and Landmann Excellent Customer Service (GOSM)

Discussion in 'Propane Smokers' started by deannc, Jun 18, 2010.

  1. deannc

    deannc Master of the Pit

    Received my GOSM yesterday and noticed at one point the box mine came it was apparently a top box on a pallet because you could see where a steel pallet band had cut through the box.  Obviously explaining the crushing on the door skin about mid way up.  

    Called BPS immediately and they wanted me to ship this one back and they'd send an entire replacement because they don't deal in parts.  That wasn't going to work because I'd bought of ton of meat to smoke this weekend!!  The door still closes and seals the way it's suppose to, but I figured it would rust quicker because paint was chipped and I didn't feel like having something new that was dented up.  Woke up with a brain storm this morning, called them back and ask about a little credit on my purchase price and I'd just buy a new door from the manufacturer, Landmann. I explained a discount would probably be cheaper for them than round trip freight on their end so they ended up giving me a 20% or $40.00 credit!

    Here comes the win, win, (lol) I called Landmann and explained the situation and to my surprise they're shipping out a new door, FREE of charge!  

    So if you're on the fence in dealing with either, I had a great experience and wouldn't hesitate to deal with either BPS or Landmann in the future!

    Qview coming soon...have cabbage and ABTs on this afternoon!  Ribs and chicken Saturday and figured for Father's Day I'm going to celebrate cooken up a butt and 3 more racks of spares!
  2. rbranstner

    rbranstner Smoking Guru OTBS Member

    Good to hear that some places still have good customer service.
  3. biaviian

    biaviian Smoking Fanatic OTBS Member

    That's great news.  I still need to call Landman for some missing parts.
  4. bearcarver

    bearcarver Smoking Guru OTBS Member

    Great story. Some places know how to stay in business. That's Great!

  5. rio_grande

    rio_grande Smoking Fanatic

    I just bought my seond GOSM from them this one has the Land man name on it. Nice unit!

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