Bad news with a happy ending

Discussion in 'Propane Smokers' started by pineywoods, May 9, 2011.

  1. pineywoods

    pineywoods Smoking Guru Staff Member Administrator Group Lead SMF Premier Member

    Back the end of Feb. I bought a new Landmann 3405BGW for camp as it's the same model I have at home. It sat in the box forever and Otter put it together just before the Gathering but we didn't use it. Today I finally go out to season it and find the knob on the ignitor isn't working [​IMG]  bummer but I can deal with that. I go to light it after hooking a propane tank to it and nothing [​IMG]  so I switch to a different tank and still nothing [​IMG]  so I said a few bad words then calmed down and went inside to call Landmann. I talked to a very nice woman who asked a couple easy questions and then said I'll have a new regulator and hose assembly, and a new ignitor knob sent right out to you and you should have them this week [​IMG]  So Lanmann's customer service gets a big [​IMG]  from me.

    Now I have to go buy more meat to go with the two butts I was gonna smoke. If I'm gonna crank up the Lang I might as well make it worthwhile [​IMG]
     
  2. richoso1

    richoso1 Smoking Guru OTBS Member SMF Premier Member

    Customer service can be the backnone of a business. Glad to hear that they responded to you in a positive and quick manner. You'll be smoking up that new Landman before long. It's all good my friend.
     
  3. alblancher

    alblancher Master of the Pit Group Lead OTBS Member

    Hope that's the problem and you get it going when you receive your parts.
     
  4. pineywoods

    pineywoods Smoking Guru Staff Member Administrator Group Lead SMF Premier Member

    I think it's the regulator so hopefully everything will be fine when it gets here
     
  5. solaryellow

    solaryellow Limited Mod Group Lead

    Are you sure it wasn't Otter? [​IMG]
     
  6. fife

    fife Master of the Pit

    Wish you luck Jerry
     
  7. fpnmf

    fpnmf Smoking Guru OTBS Member

    Fl
    Hehehehehehehehehehe
     

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