My probe on my Taylor thermometer started acting funny and not recording temps. I figured since the whole deal was only 16 bucks I would just get a new one. Then I thought maybe I should email the company and see how to get just a new probe. I figured they are probably pretty cheap. 20 minutes after sending the email I got a reply stating that they would ship me out a new one the next day. No questions asked. Now that's what I call good customer service. Unlike Samsung who ran me through the mill for 4 days trying to get my $69 hard drive warrantied. It's nice to know good CS is not dead. It's just hard to find sometimes.