Anyone know the people at

Discussion in 'General Discussion' started by jvick, Dec 18, 2013.

  1. I ordered some curing supplies on the 5th and still have not received the order. I have been trying to get in touch with them since Monday morning to no avail. The only human I can talk with is the answering service taking orders. Numerous emails, facebook, and phone calls will not get these people to return a call.

    If you know them please ask them to have customer service call me. They should know who I am and have my numbers.
  2. sikhog

    sikhog Newbie

    Just talked to them and they will look into.

    Called twice and went right through no problem, from Buffalo area
  3. You must have the in because they refuse to make contact with me. Not looking good.
  4. I have bought a lot of supplies for 15 yrs. w/no problem, not typical.

  5. dutch

    dutch Smoking Guru Staff Member Administrator Group Lead OTBS Member SMF Premier Member

    JVick-did you ask for the free shipping or did you pay for shipping? I ordered some Cure #1 from them and opted for the free shipping only because I'm an ornery old fart and I refuse to pay $7.00 in shipping for a $3.00 item (Ma Dutch's comment-not mine :biggrin: ). I knew going in that the free shipping could take as long as three week; I ordered my cure and was surprised when it showed up in the mail box 10 days later.

    Last edited: Jan 24, 2014
  6. I feel your pain. I only live a little over an hour away and ordered sausage supply's last month and it took just over 2 weeks to come. What a joke. I'm one state a way and my package went to I believe 4 states before it got to me.

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