A-MAZE-N Todd Johnson and a Maverick ET-732 - Are you going to buy one? Read this first!

Discussion in 'Meat Thermometers' started by corndog, Jun 10, 2013.

  1. Hey Everyone,

    I just want to share with everyone my latest experience with Todd at A-MAZE-N Products.

    Back in August, I purchased from Todd a Maverick ET-732, A-MAZE-N pellet smoker, and pellets.  Right after the purchase, I used the thermo a couple of time. Then due to serious chronic health issues with my sister, I had to be away from home and take care of her. Finally, a few month ago I was able to return home and start using my new smoker again.

    Over a period of a couple of weeks, I used the smoker and Maverick thermo two more times. On the last smoke, half way through smoking a 10 lb. pork butt, I began to get "LLL" and "HHH" errors. I have never submerged the probes into water, only wiped with alcohol pads.

    I contacted Todd at A-MAZE-N Products and explained what had happened after only using the thermo 4 times. Todd offered to replace the faulty probe, only asking that I return the bad one to him. 

    This morning, to my surprise, I had my new probe in the mail box! It's been exactly seven days since i posted the bad probe.

     I try to buy local and support local businesses, even to the the point of paying more for an item that can be purchased for less at a big box store. I like the service offered at small locally owned stores, and that I often know the people working there. A-MAZE-N Products and Todd isn't local for me, but I get the same small town service. Todd gives exceptional service, and I will continue to patronize his business making future purchases.

    If you are considering purchasing anything related to smoking, I suggest you check with A-MAZE-N Products before you make your purchase, and buy from Todd if he offers what you are looking to buy.

    Thanks Todd!
  2. kathrynn

    kathrynn Smoking Guru OTBS Member

    Todd is the Best!  He is a good guy...and does give great customer service.

  3. You can't ask for anything more.

    Happy smoken.

  4. s2k9k

    s2k9k AMNPS Test Group

    I ordered some Q-Matz from A-Maze-N Products last week and the next day I got an email saying he was refunding part of the shipping costs........What?.....Seriously?........I have probably bought thousands of things from websites and NEVER, NOT ONCE have I ever been refunded part of the shipping costs!!!! I feel most of the time sites are making extra money on the shipping costs. For A-Maze-N Products to find a less expensive way to ship and refund the extra cost to me is going way above and beyond!!! He could have kept the money and I would never have known any different. This goes to show Todd's level of honesty and integrity!!! For that I will only buy from him!!!!
  5. In the late 40's and 50's, customer service was a big part of the small business atmosphere in the USA. It was personal and appreciated. A-MAZE-N Products brings back that type of service via the Internet. This is a good thing, and after dealing with so many different companies these days, it is very refreshing to receive that kind of support reminiscent of the late 40's and 50's. 

    Gosh, I must be old. But, I still remember what and when it was really good in America.

    Kind regards,

  6. boykjo

    boykjo SAUSAGE MAKER Staff Member Moderator Group Lead OTBS Member

    Yep.............. I am requesting a maverick for fathers day,,,, If all goes well I'll be ordering one from Todd...... If they dont fork over the cash for one I'll order one anyway.....LOL
  7. coffee_junkie

    coffee_junkie Master of the Pit OTBS Member

    The guy has one of the best buisness models I have ever came across! I have numerous stories about his customer service, all good. You cannot go wrong doing buisness with this guy!
  8. s2k9k

    s2k9k AMNPS Test Group

    I'm not going to close this thread because I think A-Maze-N Products deserves the praise given here, what I don't think they deserve is the disrespect they were given by the way the thread changed into an argument about peoples personal beliefs! Next time you have a new topic to discuss, start a new thread, don't hijack a thread even if it is your own!
    I moved all the posts that weren't about A-Maze-N Products to a new thread so if you want to continue your arguing you can do it here:

    If any more posts are made in this thread I will just delete them, I'm not going to waste my time moving them so let's keep it on track!!!
  9. daricksta

    daricksta Master of the Pit OTBS Member

    I've asked my wife to give me a Maverick ET-732 for my birthday and we'll be buying it from Todd thru A-MAZE-N. Greatly looking forward to it.
  10. bdskelly

    bdskelly Master of the Pit OTBS Member SMF Premier Member

    Cant say enough good things about your new birthday present.  And the choice of where you're going to buy it is smart smart smart.

    Last edited: Sep 2, 2013
  11. bear55

    bear55 Master of the Pit

    You will not find a more helpful or honest person.
  12. daricksta

    daricksta Master of the Pit OTBS Member

    Bear55, I most earnestly agree.

    Thanks, BDSkelly, I just got a mesquite wood pellets shipment from Todd and of course he added a 2 lb. bag (I think) of his Pitmaster's Choice. C'mon, who gives a free bag of pellets with the purchase of a bag of pellets or one of his smokers? It's like buying a Weber Smokey Mountain and getting a free Weber One Touch Charcoal Kettle Grill. I buy from Todd as often as possible and I look forward to receiving the Maverick therm from him. Unfortunately, my birthday is still 3 months away. But that's 3 months of my reminding my wife what I want for my birthday...
    Last edited: Sep 2, 2013
  13. dward51

    dward51 Master of the Pit OTBS Member

    He also included a free bag of pellets in addition to what I ordered and what normally comes with my pellet tray!  Todd is the man, and I mean it!!!!

    I bought the tray to use in a warmer I want to convert to a sausage smoker.  I just have not had the time to take the frame apart and pull the blown in foam out and replace it with rockwool.  I have been using the tray in my Weber S670 gas grill and it's a perfect match.  I prefer Todd's tray over the built in chip tray in the grill.  Much better smoke production and for a lot longer.  Guess I will end up buying a tube for the warmer smoker when I get the construction done as the tray has a home in the gasser.

    Todd, I tip my hat to you as a great person to do business with (and a developer of a great product!).


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