Hey Everyone, I just want to share with everyone my latest experience with Todd at A-MAZE-N Products. Back in August, I purchased from Todd a Maverick ET-732, A-MAZE-N pellet smoker, and pellets. Right after the purchase, I used the thermo a couple of time. Then due to serious chronic health issues with my sister, I had to be away from home and take care of her. Finally, a few month ago I was able to return home and start using my new smoker again. Over a period of a couple of weeks, I used the smoker and Maverick thermo two more times. On the last smoke, half way through smoking a 10 lb. pork butt, I began to get "LLL" and "HHH" errors. I have never submerged the probes into water, only wiped with alcohol pads. I contacted Todd at A-MAZE-N Products and explained what had happened after only using the thermo 4 times. Todd offered to replace the faulty probe, only asking that I return the bad one to him. This morning, to my surprise, I had my new probe in the mail box! It's been exactly seven days since i posted the bad probe. I try to buy local and support local businesses, even to the the point of paying more for an item that can be purchased for less at a big box store. I like the service offered at small locally owned stores, and that I often know the people working there. A-MAZE-N Products and Todd isn't local for me, but I get the same small town service. Todd gives exceptional service, and I will continue to patronize his business making future purchases. If you are considering purchasing anything related to smoking, I suggest you check with A-MAZE-N Products before you make your purchase, and buy from Todd if he offers what you are looking to buy. Thanks Todd!