so i have had mine about 10 months now... after the first or second smoke using the meat probe thermometer, i went to use it again and plug it back into the unit after cleaning, and the whole female receptor just pushed back into the unit and disappeared... not worth returning for that reason as i used my maverick thermo. After some more use i started noticeing that the drip pan/wood tray drawer and the drip pan drawer both had cracks going through them, i still havent been losing much heat, or smoke, but it's annoying nonetheless and should happen. Last week when i was making pastrami... i set the smoker for 225 and the mavering smoker probe read that it was 270 degrees... NOT COOL.... thats when i decided to try and bring it back to Loews...
I went to loews where i bought it from yesterday, 10 months later, and went to customer service department. The lady at counter said that htey have a 90 day return policy, and that they couldnt take it back... I asked to speak with manager... he expressed the same thing... i told him that it comes with a 1 yr warranty, its been 10 months... explained all of the issues i had with the unit, and explained that masterforge is their own brand and they need to stand behind it. He told me that he couldnt take it back that day (Sunday), that he wouldnt get any money back for the unit bc it was over 90 days old, but said the he would call masterforge tomorrow and see if he could get a RMA and call me back today... we'll see what happens.
If you have one of these units, and you bought it within the last 90 days, think about taking it back for full refund, while you still can.
I would like to purchase the MES40 at this time... and will if i get a refund on this unit