Is my LEM a LEMON???

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Thanks everyone for going to bat for me. Please lol at post 91 as they are sending parts, but that's just that parts that I have to deal with. I wish Tidd had a stuffer. I'd buy one from him in a heart beat. Hands down the best customer service ever.
 
WOW What great backing we have here on SMF !!! I Hope DS gets this straightened out - I would like to be a fly on the wall right now in the LEM offices LOL 

DS
 
Good job Dave maybe everyone needs to do that 

Gary
 
Hey, also file a complaint with the BBB in there home town

Gary
 
 
I've had all the same issues!! My stuffer is 4 years old and I'm on my 3rd set of gears, and brass washers. I've actually had to replace the main rod that threads into the piston because it was bent beyond repair. Honestly, I would pay $400-$500 for a 5# stuffers that would be built like a brick sh#t house.
Sounds Like you need to add more water to your meat mixture....

ROTF.gif
 
I received this today. First time adding water wasn't mentioned. It is a resolution, however I still have to disassemble and re-assemble the stuffer. I will post my results after re-assembly for all to see.

Dear Mr. Turner,

Your email has been brought to my attention and I wanted to address this issue you have experienced with the 5LB Vertical Stuffer and our customer service department.  I see that you first made contact with us on Friday 2/20/15.  We appreciate your feedback regarding this unit and the photos provided.  I apologies for any inconvenience this issue may have caused you; we here at LEM Products appreciate customers like yourself who help us grow as a company.  We are always here to assist our customers with any questions or issue they have.   

I have spoken with our Service Manager and see a resolution has been made, the following replacement parts and stainless steel tubes are on their way under our Warranty Replacement policy at no cost to you. 

0


Your order shipped from our facility on the 26[sup]th[/sup] of February, here is your tracking information #  xxxxxxxxxxxx; the final package will be delivered by United States Postal Service to your front door.   If you need assistance with the assembly of these parts, please feel free to contact me and I will have one of our Service Tech help you through this process.  If this resolution does not meet your satisfaction, please reach out to me directly my extension is xxx.

Thank you again for your time in this matter, please know that my door is always open.

Sincerely,
 
 
I received this today. First time adding water wasn't mentioned. It is a resolution, however I still have to disassemble and re-assemble the stuffer. I will post my results after re-assembly for all to see.

Dear Mr. Turner,

Your email has been brought to my attention and I wanted to address this issue you have experienced with the 5LB Vertical Stuffer and our customer service department.  I see that you first made contact with us on Friday 2/20/15.  We appreciate your feedback regarding this unit and the photos provided.  I apologies for any inconvenience this issue may have caused you; we here at LEM Products appreciate customers like yourself who help us grow as a company.  We are always here to assist our customers with any questions or issue they have.   

I have spoken with our Service Manager and see a resolution has been made, the following replacement parts and stainless steel tubes are on their way under our Warranty Replacement policy at no cost to you. 

0


Your order shipped from our facility on the 26[sup]th[/sup] of February, here is your tracking information #  xxxxxxxxxxxx; the final package will be delivered by United States Postal Service to your front door.   If you need assistance with the assembly of these parts, please feel free to contact me and I will have one of our Service Tech help you through this process.  If this resolution does not meet your satisfaction, please reach out to me directly my extension is xxx.

Thank you again for your time in this matter, please know that my door is always open.

Sincerely,
Hopefully there are some extra goodies in that package for all your trouble case.
 
A Little Better!!

That's more like the answer I got from them years ago, when they straightened out the problem I had with one of their Drop-ship companies.

Bear
 
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Sorry to hear the problems. I just purchased one of the Lem 5 lb. stuffers, directly from Lem. I've used it twice  and went over it with a fine tooth comb looking for problems. Mine seems to be fine. That being said there is absolutely no reason for their B.S.  customer service. There's too much competition out there.....
 
Well I just tracked my shipment of replacement parts, looks like it will be here tomorrow. Just in time to stuff some sausage this weekend, that's if I have time to tear the stuffer apart and put it back together again.
 
Great, keep us posted on the sausage 

Gary
 
Maybe this will get you fixed up and you won't have any more problems

Gary
 
 
Well I just tracked my shipment of replacement parts, looks like it will be here tomorrow. Just in time to stuff some sausage this weekend, that's if I have time to tear the stuffer apart and put it back together again.
Make sure when you go to replace the bad thrust bushing that you examine the surface it rides on for the cause of the wear. Could be a burr or some welding slag there. Something out of the ordinary caused this to fail.
 
Make sure when you go to replace the bad thrust bushing that you examine the surface it rides on for the cause of the wear. Could be a burr or some welding slag there. Something out of the ordinary caused this to fail.

That is the problem. There is a ridge on the neck of the frame. They are sending a new frame so hopefully that will solve the problem.

I would've just ground down the original one but I don't feel that should be my responsibility as a consumer. Especially when the product has a warranty. Honestly if it were my company I would've sent out a new stuffer. I still have to take the time to "fix" the Lemon I got.
 
Glad you found the source of the problem. Like you, I would have just removed the ridge and polished it up. Look over the new frame when it arrives. Hope this gets you up and going.
 
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