Is my LEM a LEMON???

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Well, I would take the washer and the tubes and take what you can get. You will need to clean up any rough edges or burrs on the stuffer and reassemble and you should be good to go. If you need anything I can machine anything you need and send it to ya. Your old tubes are probably still good but they have either some foreign material like carbon embedded into the stainless or its just a poor quality stainless. The old tubes can be passivated if you can find some pickling paste. If you get the new parts I'll think you'll be ready to go..As for LEM.....I wont recommend them no more. My experiences with Cabelas it would not have been handled like this...

Joe
 
Case, I would Call and ask to speak to the President, Then tell him all the crap you have been going through.  I had to do that on an Insurance policy about 2 years ago. Sure changes the game when someone higher up the ladder gets involved. Also had a problem at my local grocery store, got the store manager involved and got a $25 gift card in the mail.  Never hurts to deal with someone that actually makes the decisions.

Gary
 
Well, I would take the washer and the tubes and take what you can get. You will need to clean up any rough edges or burrs on the stuffer and reassemble and you should be good to go. If you need anything I can machine anything you need and send it to ya. Your old tubes are probably still good but they have either some foreign material like carbon embedded into the stainless or its just a poor quality stainless. The old tubes can be passivated if you can find some pickling paste. If you get the new parts I'll think you'll be ready to go..As for LEM.....I wont recommend them no more. My experiences with Cabelas it would not have been handled like this...

Joe

Thanks for the offer Joe. LEM is sending the new tubes, and (1) washer, when they get them " back in stock".

It's all around poor quality on the stainless. The interiors are rough and porous. In comparison the stainless tubes from my enterprise are shiny and smooth on the interior just like the exterior.

I know the problem with the washer lies in the neck on the body that it rests on. Which I would grind down but it really shouldn't be my problem to take care of. Especially since I have a 1 year warranty.ee'll see how this plays out. I will get washer # two whenever that is (probably next December right after my warranty is up) and it will do the same thing and I'll send them more photos they'll offer to send a new washer. And so the cycle will continue.
 
DS What would happen if you just sent the hole SOB Back to them and with a note that said you wanted a new one this one is BROKE!!! 

God that would be nice to do huh??? 

LOL 

DS 
 
Case, sorry for all the BS you've been thru on this whole stuffer thing ! You should be stuffing sausage & sticks instead of the crap your going thru.... I mean, I understand that things happen.... That's with anything ! But as a company they should have right at the get go LISTEN first and foremost, THEN offer to send ya a replacement of the whole unit next day freakin air ! Some companies customer service leave A LOT to be desired !

Anyway, there's my rant ! :biggrin: Hope it works out for ya !
 
 
boykjo,

Can you explain this passivating  process. I may do this as a preventative measure.

Thanks.
Exposed surface iron in stainless and corrosion resistant steel alloys can form rust (the severity of which depends on the grade and conditions). Passivating refers to removing the surface iron with an acid solution. Pickling (applying and acid solution) to stainless steel will remove the carbon or other foreign materials from the stainless steel and make it free of contaminant that will rust

Joe
 
DS What would happen if you just sent the hole SOB Back to them and with a note that said you wanted a new one this one is BROKE!!! 

God that would be nice to do huh??? 

LOL 


DS 

They'd probably send it back to me and charge me for shipping!

I'm jot done yet. The $&@! hasn't even begun. I wanted to see what would come of this. My warranty is good until next December. LEMS customer service is boiler plate horrible. I went the email route so I could send photos and log what i've sent them. Now the phone calls will begin.
 
You should buy a kitchner ( cheap ) until you or they get this figured out.
 
I have put thousands of lbs thru my LEM 5lb. Never had issues. But then again my LEM is pretty old so may have been made better.
 
 
I have put thousands of lbs thru my LEM 5lb. Never had issues. But then again my LEM is pretty old so may have been made better.
I noted on my box the dreaded phrase, "Made in China". Yours was probably made in the good ol' USA.
 
I have put thousands of lbs thru my LEM 5lb. Never had issues. But then again my LEM is pretty old so may have been made better.

Yep the machine is horrible. Look at the left sideof the neck in this photo, thin ridge that is raised a bit. That's causing the washer wear. If my dad was alive he'd flip over the sloppy welds.

 
Nope Made in China. Watch the inside of your stuffing tubes . If they are like mine rough, they will rust.
Yes, I see the first 1-1/2" or so on the base end shows milling, and the last 3/8" on the business end, too. I can always get better quality nozzles.

On the plus side, I just took it out of the box for a test crank, and I see no brass shavings.
 
I can always get better quality nozzles.

But you shouldn't have too... Having been in a service based business I've always made sure if it wasn't right, we made it right. No questions asked it's the way I was brought up. So far LEM is doing everything possible to not make this right. I hope they are not a sponser here, I don't think they are.

Thank goodness we have sponsers here like Todd, and Lisa who stand behind their products and believe in customer service.
 
My new morning ritual...

Good Morning XXXX,
 
I would like you to show these photos to your services techs. There is a ridge on the neck of the stuffer frame where the washer rests. This in my opinion is the reason that the washer is wearing like it is not the consistency of the product I am running through the stuffer as your techs have suggested. Let me remind you that the shavings are also occurring when just running the lubed plunger into the cylinder with no meat in the cylinder.
 
Thank you ,
 

Case

 
 
This is whats on the other end of the line Case.........LMAO

I don't even know if its that good!
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